PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
Premium Pricing Outsourcing Business process outsourcing
Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.)‚ large companies are making the choice to offshore some‚ or the entire company’s customers service departments to other countries. To many of these companies‚ the benefits are out weighing the issues relating
Premium Outsourcing Customer service
What Is Human Services? Christa Gambrell What Is Human Services? The National Organization for Human Services (NOHS) defines the human service profession this way‚ “The Human Service Profession is one which promotes improved service delivery systems by addressing not only the quality of direct services‚ but also seeking to improve accessibility‚ accountability‚ and coordination among professionals and agencies in service delivery.” Human Service is a very broad term covering a number of agencies
Premium Sociology Social work
Assessment strategy 2 Written/Oral questions; You are provided to answer the following questions either orally or written as agreed with your lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation Why is it necessary to clearly identify‚ before designing product and service offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?_____________
Premium Customer service Customer Service
Introduction to Human Services Jeffrey‚ "A Human Services Professional is someone who is a facilitator for someone who is not able or not yet able to deal with issues in a healthy way. I am taking classes so that I can learn how to best help empower people change their situation by believing in themselves. I believe that people have the answers within themselves‚ but may need help getting in touch with their spiritual or intuitive self. As human services providers‚ we hopefully strive to
Premium Management Learning Human resource management
SERVICES MARKETING MANAGEMENT MKT 3125 Module leader: Dr Louise Boulter Evaluating the purpose‚ applications and limitations of a range of service marketing management concepts‚ theories and techniques Done by Skaiste Petkelyte M00412680 Assignment 1 Due 8th of December 2049 words Contents Introduction 3 Service Concept 4 What is Service Concept? 4 Purpose of Service Concept 4 Application of Service Concept 4 Limitations of Service Concept 5 Understanding Customer Types 6 Who is the customer
Premium Service system Management Marketing
Assess Student Perceptions of the Quality of Tertiary Education in INDIAN Context Suparswa Chakraborty Educational services can be categorized into five parts: (a) primary education services; (b) secondary education services; (c) higher education services (i.e.‚ education beyond secondary education includes all tertiary education); (d) adult education; and (e) other education services (e.g.‚ liberal arts‚ business‚ professional). Such education and training encompass degree courses taken for college
Premium Education
United Parcel Service (UPS) Song zhenbo G00268544 Introduction： United Parcel Service (UPS) is the world ’s largest express company。Also exposed to air transportation‚ logistics and information services。Under the expanding global information service background，UPS can provide more than 13 million packages every working days。Their unique secret is ＂the Big Brown＂which means every delivery truck and employee uniform from UPS is brown。The uniform regulations
Premium Management Organization United Parcel Service
locally‚ or accessed remotely via computer networks”. From the scope of Digital Library from Stanford University would say; "at Stanford University‚ some discussion was held as to what did we mean by the term "digital library". It would be valuable to document a common understanding of the term‚ but agreed that we could not and would not aim for a general consensus. The term "Digital Library" has a variety of potential meanings‚ ranging from a digitized collection of material that one might find
Premium Library Digital library
Hong Kong Quality Control‚ Auditing‚ Review‚ Other Assurance‚ and Related Services Pronouncements Hong Kong Framework for Assurance Engagements Reference Messier: Ch 1 2 CILOs and TLAs CILOs 1 Describe the auditing profession‚ the regulatory‚ legal and reporting framework of auditing. Recognize the basic principles‚ objectives and ethical requirements of audit and assurance services. Identify the audit process from client acceptance‚ design of audit procedures and express an appropriate
Premium Auditing Auditor's report Financial audit