Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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a) To what extent would the wider use of referendums improve democracy in the UK? There are many ways in which referendums would directly and indirectly improve the democracy in the UK. These could include an improved political education‚ a more responsive government with reduced power and constitutional changes. However‚ with any improvements there are also arguments‚ which suggest that referendums could make democracy in the UK worse. Firstly‚ a direct way is the fact that referendums give
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Identify and explain how you would prepare for a health inspection. You may use some concepts learned from HACCP as an example. Personally‚ I would make sure that my restaurant or food service venue I was running is operating above expectations. First off‚ I would start with the overall appearance of the establishment. If a health Inspector was coming to review a fine dining establishment then it would throw off a lot of red flags if it didn’t look like a fine dining experience. I would have my employees
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research will try to answer) Distinctions in the Customer Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction‚” (AP‚ 2007). Delta Airlines ranked among the lowest
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How can leaders motivate staff in order to improve productivity and job satisfaction? The purpose of this essay is to highlight the use of management theories in relation to productivity and job satisfaction. This essay shall discuss how leaders can motivate employees in order to improve the overall productivity and job satisfaction. I will be looking at theories in relation to how they are categorised‚ also how different management theories can be implemented by a leader. The essay will analyse
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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The Effect of Automated Cashiers on Supermarket Employment and Customer Satisfaction New Jersey City University Abe Mohammad Ginna Ruiz Gina Gasbarro Rejina Dhakal Cornelius Ongera Quantitative Methods for Business Decisions‚ BUSI 603. Professor Rosilyn H. Overton The Effect of Automated Cashiers on Supermarket Employment and Customer Satisfaction Grocery stores‚ known as supermarkets‚ sell fresh and preserved foods.
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How would we utilize science in regular life? Essentially all that we do in our every day lives comprises of science basic it. From utilizing a basic adding machine‚ to shutting of the entryway and in addition utilizing greater clothes washers‚ the whole world is made of science and its various developments have just made it less demanding for us to spend our lives more serenely than any other time in recent memory. Without science and its innovations‚ the general public will doubtlessly achieve
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Team Approaches: Working Together to Improve Quality By Camille Catlett and Anita Halper The following article was originally published by ASHA in the Summer 1992 Quality Improvement Digest. The team approach is not unique or new to the discipline of human communication sciences and disorders. Models for teaming and the dimensions for team effectiveness have been in place for many years; they derive from the human relations model of management. This article presents two perspectives on
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Explain how you would perform the role of Haemon during his interaction with Creon‚ in order to reveal his changing attitude(s) towards his father. The character Haemon appears on stage just as his Creon has deemed Antigone to her death as a punishment for a crime of family loyalty. In performing the role of Haemon‚ I would come onto centre stage in a costume of traditional Greek military attire adorned with royal crest of arms to portray his princely supremacy as a Theban prince. Creon’s costume
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