1.0 Introduction: I work for the Public Procurement and Disposal of Public Assets Authority. The Authority is established by the Public Procurement and Disposal of Public Assets Authority Act an autonomous Regulatory Body. The Act empowers the Authority to formulate policies‚ set procurement and disposal standards‚ build procurement and disposal capacity and supervise the procurement and disposal practices of all procuring and disposing entities‚ which include central government ministries and
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123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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3/20/2014 How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base | MIT Sloan Management Review How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base Big Idea: Data & Analytics • Interview • June 25‚ 2013 • Reading Time: 11 min Neel Sundaresan (eBay)‚ Interviewed by Renee Boucher Ferguson Online auction site eBay uses data about the behavior of its millions of customers to drive analytics at every level of the organization‚ and get closer
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TABLE OF CONTENT Introduction Objective Problem Methodology Discussion conclusion INTRODUCTION This research is run to determine the satisfaction of IIUM’s student on the quality of food and the management of Mahallah Bilal Cafe. Mahallah Bilal Cafe is one of the cafe in the IIUM compound that situated in Mahallah Bilal (make hostel) in IIUM Gombak under the management of Waqec and a very important to the residents as their food court. This cafe provided several type of drinks and
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something for my baby You don’t know how incredibly happy you make me. I have fallen head over heels for you. you are everything I could possibly want and more. Words can’t even begin to explain the way you make me feel‚ you are my other half. you are what I think about every night before I go to sleep‚ and the first thing on my mind when I wake up in the morning. I get the most amazing feeling every time I’m talking to you‚ and you take my breath away every moment we’re talking. They say there’s
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Patient satisfaction surveys and studies is an important tool in assessing the quality care outcomes. If designed and administered properly‚ the patient satisfaction surveys become excellent tools for assessing the quality of care received. However‚ there has long been a debate whether there is a correlation between patient satisfaction and quality outcomes‚ especially when the physician and the hospital compensation has been tied to the patient satisfaction measures. Patient satisfaction is largely
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To: Mr Smith‚ Headteacher From: Mary Wilson‚ Student representative Subject: How to improve security in the college Date: 12 April 2013 Purpose The purpose of this report is to present students´ proposals to improve security in the college. Theft Over the last few weeks there have been several cases of theft in the college. One type of college crime that has really increased is the theft of bikes and we must take into account that for a considerable part of the college student population
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How the Customer influences Business Strategy A business strategy describe how a particular business intends to success in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answer to the questions: - What is the scope of the business to which this strategy applies? - What are the current and future needs of customers and potential
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This essay will be on learning outcome 2. Scotia Airways is a small private airline based in Glasgow‚ Scotland. The airline was launched in May 1996 by a group of independent business investors. The headquarters of Scotia Airways is located next to Glasgow International Airport. The airline operates scheduled flights‚ mainly targeting business and leisure travellers and aims to provide exceptional value for money‚ unparalleled comfort and convenience to its passengers‚ every time they are on board
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Changes in land use and management can affect soil characteristics as well as soil quality. The term soil quality can be defined as the overall activity of a soil within an ecosystem that preserves biological activity and environmental quality‚ thus promoting plant and animal health (Doran et al. 1994). Alterations in soil properties and processes can affect functions that soils perform in the environment‚ which in turn influence patterns of plant growth (Ahuja 2003). Changes in land use influence several
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