Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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Does modern technology always improve the quality of people’s lives? Laptops‚ smartphones‚ automaton‚ MRI scanners – these are just a few examples of technology that were developed in the last century. Modern technology has undoubtedly had its impact on many aspects of people’s lives. It has affected the way we work‚ the way we study‚ the way we communicate‚ and even the way we play. However‚ the big question remains: Have our lives improved as a result of modern technology? That‚ of course‚ depends
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IELTS SPEAKING PART ONE TOPICS. YOU Describe yourself. FAMILY o Describe your family? o Do you have a large or small family? o How much time do you spend with your family? o What do you like to do together as a family? o Do you get along well with your family? o Are people in your country generally close to their families? WORK o What do you do? o What are your responsibilities? o How many hours do you work each day? o Do you enjoy your work? o Is there
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Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
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"If you would be loved‚ love and be lovable." Love is something we are all in at least one time or another in our life. There are many different meanings for the word love and many people interpret it differently. I would never call myself an expert on this matter. First of all‚ I’m only nineteen. However‚ for some reasons‚ my friends always turn to me for relationship advice. Maybe I’m good at giving advice or maybe I’m just good at making stuff up‚ but either way‚ my friends usually rely
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What Would You Do If You Won the Lottery If I won the lottery‚ the first thing I would do is go to my bank and put the money in my savings and invest it. Then I could add to it and be even‚ more rich. One thing I wouldn’t do is tell somebody‚ because they would tell somebody‚ then everyone would want my money. After I would have put it in the bank‚ I would spend some of it on a white‚ GTI Volk’s Wagon. German engineering‚ you can’t beat it. I think and dream about this car. I would
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always being ready to pack up and leave has forced me to develop a great deal of flexibility‚ making me ready to face adversity and change‚ to face ever changing situation and to deal with various cultures and values. Some of my areas of improvement would be that I focus too much on details and often end up losing time on details that will not add value to my judgment. I am also working on being more assertive about my viewpoints. . Although I have improved a lot‚ I still need to be more effective in
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What Would You Do to Be Successful Being a kid with a learning disability can be stressful and challenging in everyday school. I can understand the benefits of online schooling‚ because I experience what the students with learning disabilities go through on a daily basis. Online schooling benefits students that want to get done with schooling early‚ students with with learning disability‚ and some students that wanna be successful in life more. Students at Mona Shores would benefit more
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subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with a less absenteeism
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Patient Satisfaction Patient satisfaction is at the core of patient centered medicine. Improved patient satisfaction not only leads to an enhanced patient experience—something every sick or injured patient deserves—it is also associated with improved treatment outcomes. Measuring and reporting on patient satisfaction with health care has become a major industry. Background Patient satisfaction is a widely used health care quality metric. However‚ the relationship between patient satisfaction and health
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