Assignment 2: LASA 2—Balanced Scorecard Report Cathy Jones Principles of Managerial Accounting Instructor Michelle Gonzalez July 19‚ 2012 Nordstrom‚ Inc.‚ an upscale department store chain which specializes in clothing‚ accessories‚ cosmetics and household furnishings‚ has hired you as a consultant to help them determine if their performance measures are supporting their company strategies‚ objectives‚ mission and goals. Nordstrom prides itself on providing quality service and high quality
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the voice of customers. Now the organization being able to have a definite way to track if they are doing well would be a definite advantage of the Balances Scorecard approach. You can break your organization down into different areas that you can then track to see how they are improving. The thing about this is that you change the scorecard to fit your own business. This can be a disadvantage because it is hard to see how effective
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recent performance measurement literature suggests that organizations should put more emphasis on non-financial measures in their performance measurement systems‚ that organizations must use new performance measurement approaches such as the balanced scorecard and that measures should be aligned with contextual factors such as strategy and organizational structure. The purpose of this paper is to assess the extent to which organizations are following these prescriptions. Design/methodology/approach
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system that scores overall business performance provided by individuals and their business units with the strategies and overall mission of the organization. Several business metrics for IT include using a modified scorecard and balanced scorecard approach. In a modified scorecard‚ a business uses five key measures: Customer loyalty index‚ associate loyalty index‚ revenue growth‚ operating margin‚ and return on capital employed (McKeen & Smith‚ 2009). These measures are reported quarterly and
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CHAPTER I INTODUCTION CHAPTER II INTERNAL ASSESMENT 2.1 Financial Ratio of Hershey’s Food Corporation 2.2 Organizational Chart of Hershey’s Food Corporation 2.3 Market Positioning of Hershey’s Food Corporation 2.4 Marketing Strategy of Hershey’s Food Corporation 2.5 Map Locating of Hershey’s Food Corporation 2.6 Web-site and E-commerce of Hershey’s Food Corporation 2.7 Value of the Firm Analysis of Hershey’s Food Corporation 2.8 Strenght and Weaknesses of Hershey’s Food
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concept of balanced strategic planning and the approach outlined by the Balanced Performance Scorecard. What are the five common principles associated with implementing the balanced approach to strategic planning? The idea of having balanced strategic planning outlined by the balanced performance scorecard is to allow organizations to implement strategy rapidly and with great efficiency by integrating the measurement system with the management system. The balanced performance scorecard converts an
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IntroductionEnager Industries Ltd (Enager) was a relatively young company whom manufactured and produced products/services within three divisions- Consumer Products‚ Industrial Products and Professional Services. Consumer Products‚ the oldest among the three divisions in Enager‚ designed‚ manufactured and marketed a line of houseware items. Industrial Products built one -of -a- kind machine tools to customer specifications. Professional Services‚ the newest among the three‚ provided several kinds
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results for four years in a row from 1992. Purpose of balance scorecard Set clear goals for appraise and provide specific measures for the person doing appraisal Includes both quantitative and qualitative parameters Provide organization with tools to do strategic management and operational control Helps executives to focus on several important measures that drive the strategy Introduction to balance scorecard They implemented performance scorecard specifying goals and measures manager’s performance in 6
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will discuss the differences between these two different strategies. It focuses on how the difference cost of can affect the marketing target and profitable production. Secondly‚ it will analyses the measurement from four perspectives by the balanced scorecard. There are financial‚ customer‚ internal-business-process and learning-and-growth. In this part‚ it concentrates on analysis of the each perspectives and forecasts the benefits of this strategy. In addition‚ it compares the different business
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of a successful implementation. BAE did a number of things when implementing the balanced scorecard that helped employees to be receptive to and accept the initiative. Six of the "best practices" are discussed below. Common Culture of Values and Shared Vision‚ Clear Focus‚ Interdependent Units‚ Data available‚ Break down goals into actionable parts‚ and Quality Communications A balanced scorecard cannot be successfully implemented if employees are all using different philosophies
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