http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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2010. Dell’s five year average for cost of goods sold to sales was 82.23%‚ which is bit higher than HP cost of goods sold to sales five year average of 75.96%. This in turn gives HP higher gross revenue than Dell most likely through means of obtaining raw materials and goods at lower costs‚ giving HP greater ability for an increased profit margin. This increased profit margin can allow for HP to offer more discounts then Dell may be able to afford‚ or increase spending in areas of investment
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Harry Potter films are great interpretations of the film element mise-en-scene. In The Harry Potter and the Deathly Hallows part two; such sub elements that relate to the mise-en-scene include the setting‚ costume‚ figure‚ expression‚ movement‚ lighting‚ color‚ and objects within the frame. Putting together each scene or frame to make all of the sub elements that in full make up the mise-en-scene determines the mood of both the scene and the characters in it. An audience is able to get a sense of
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Beating Dell: Why HP Acquired Compaq In 2001‚ Hewlett-Packard (now HP) shocked the business world when its former CEO‚ Carly Fiorina‚ announced that rival computer-maker Compaq had agreed to be acquired by HP. The announcement came at the end of a year in which slumping demand and strong competition from Dell had buffeted both companies. The merged company would have annual revenues of about $87.4 billion‚ putting it in the same league as IBM‚ and would be able to provide customers with a full range
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Jose Sharks The San Jose Sharks are a professional ice hockey team based in San Jose‚ California‚ United States. They are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). They play their home games at the HP Pavilion at San Jose‚ known locally as the Shark Tank. The
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Mac Book pro and HP pavilion are both personal computers for technology firms in the United States‚ namely‚ Apple Inc and Hewlett-Packard respectively. The Mac Book pro exists in the variations of screen sizes. The HP pavilion varies in a wide range from low-level entry machines to high-performance machines. The two machines run on different operating systems‚ with Mac Book pro running on X lion from Apple and HP running on Windows 7 from Microsoft. According to Andy Josiah‚ an author with Chron
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The Life and Works of H.P. Lovecraft Howard Phillips Lovecraft was born at 9 am on August 20‚ 1890. He and his family were from Providence‚ Rhode Island. By the time that he was three‚ Lovecraft’s father‚ Winfield Scott Lovecraft‚ suffered a nervous breakdown. His father was paralyzed and was said to be in a state of a coma. Although‚ it was said that his father died of paresis. Lovecraft was able to recite poetry at age two‚ reading at age three‚ and writing at age six or seven. His interest in
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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