Week 4: Analysis of Marilyn and Len Keller University HRM-595-61395July 30‚ 2014 Notes from the exchanges: Joe is VP Sales promoted Marilyn is director of High Technology Sales. Asked to negotiate with Len‚ the National Accounts director. Agreed the Len would turn over 5 billion dollars in viable accounts. Marilyn disagrees with the accounts that have been chosen. Len uses moves that put her on the defensive. Respond with a turn when a move puts the negotiator on the defensive. Scenario
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Integrative and Distributive Bargaining Whether a negotiation involves working together toward a goal or working against one another to win‚ each party must use a strategy to reach a solution. The differences of distributive bargaining and integrative bargaining are parallel. The ways in which one method is competitive and the other is cooperative is described and related to a well-known case involving basketball player Juwan Howard. Distributive Bargaining In a competitive bargaining situation
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backsides the size of a barn! It’s no wonder we can’t compete with Virgin and Singapore. Their crews are attractive‚ cheerful and service-oriented. As a passenger‚ you get greeted with a smile‚ not a snarl.’ ‘It seems to me’‚ snapped Linda Church‚ HR manager‚ ‘that this sorry state of affairs is a reflection of our bad management.’ ‘For heaven’s sake‚ Linda. We’re trying to run a business not a social welfare organization. Face reality‚ customers prefer to be served by young‚ attractive cabin
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thought process‚ and future success in the position. To maintain reliability of the structured interview‚ individual candidates should receive the same questions administered by the same team of interviewers . The ideal team would include one member of HR as well as at least one or two line staff – for example Reservation Clerk Manager and/or supervisor or someone else who has lived the everyday responsibilities of the job earlier in their career. It should also be scored numerically relative to predetermined
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Negotiation and Conflict Management Final Report “It’s time to go to the next level of my career‚” I told myself a few months ago. Life and life experiences have put me in the right place at the right time to make my daydream a reality. As a natural born citizen of another country and as a newly-married person‚ I have a unique perspective as well as a set of obstacles and opportunities on the road ahead as I pursue my Executive MBA while being in transition. GOALS My current short-term goal
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Chapter 1 Claiming Value in Negotiation 5-Step pre-negotiation framework: 1. Assess your BATNA 2. Calculate your reservation value 3. Assess the other party’s BATNA 4. Calculate other party’s reservation value 5. Evaluate the ZOPA Responding to their initial offer (Strategies): 1. Ignore the Anchor 2. Separate information from influence 3. Avoid dwelling on their anchor 4. Make an anchored counter offer‚ then propose moderation 5. Give them time to moderate
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I. INTRODUCTION 1.1 JOB SATISFACTION Job satisfaction describes how content an individual is with his or her job. The happier people are within their job‚ the more satisfied they are said to be. Logic would dictate that the most satisfied (“happy”) workers should be the best performers and vice versa. This is called the "happy worker" hypothesis. However‚ this hypothesis is not well supported‚ as job satisfaction is not the same as motivation or aptitude‚ although they may
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NEGOTIATION PLANNING FORM Negotiation Simulation: Alpha-Beta Team: B ABOUT YOUR TEAM 1. What is your overall goal? Our topmost need is to attain greater scale economies in production by significantly boosting overseas sales of robots. We especially want to develop a presence in the currecnt small but rapidly growing Alphan market. We choose this goal since it is SMART. We focus on a specific goal that developing a presence Alphan market. If we can get stable sales channels and attain a
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relative strength can be measured by whether people walk away thinking they would be pleased to negotiate again with him/her. If people leave a negotiation with you thinking they never want to see you again‚ then you are a poor negotiator. A negotiator needs to understand that different issues should be treated as having different priorities in different negotiations. Sometimes the relationship is most important; other times creativity is the measure of how well one negotiates; and it is always true that
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Reflection Paper - Texoil For the Texoil negotiation‚ I was in the role of the Service Station Owner. As such‚ my main objective was to sell the station and get the best possible agreement. My BATNA was $400‚000‚ which represented an offer from British Petroleum and my resistance point was $413‚000 after tax‚ which represented the cost of my trip. My target was $488‚000‚ which included an additional $75‚000 to help tie me over until I found a job upon my return. This resistance point represents
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