Delivering Learning and Development Activities: Customer Service Presentation Review 3.1 Feedback When planning and presenting my training session a factor that influenced it was my own knowledge of customer service training. Like others I taught‚ I had already gone through the process at work. I learnt the basic principles and adapted this in the workplace to provide excellent customer service. According to Don Kirkpatrick (2006) "Trainers must begin with desired results and then determine
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Support Children and Young People’s Health and Safety Outcome 1 1) When planning for young people you need to take several factors into account to make sure the environment and services are safe. The first factor is the individual needs‚ ages and abilities of the children and young people. This requires you to work out staff to children ratio’s to make sure there is legally enough staff for the number of children present and to ensure all children will have supervision. Ratio numbers will
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History of TCS Organization structure (This has been Taken from the CIO magazine –March-2008) "As we scale up over 1‚00‚000 employees‚ TCS needs a structure that allows us to build a nimble organization to capture new growth opportunities‚" Mr S Ramadorai‚ CEO and Managing Director‚ TCS said. The organization has been restructured into five units‚ which will provide customers a single view of the company. The units would address new growth opportunities‚ provide sharper accountability and groom
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identifiable function or position. He separated these roles into three subcategories: interpersonal contact‚ information processing and decision making. Interpersonal contact FIGUREHEAD: the manager performs ceremonial and symbolic duties as head of the organisation; LEADER: fosters a proper work atmosphere and motivates and develops subordinates; LIASION: develops and maintains a network of external contacts to gather information; Information
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........................................................... HR Metrics Standards & Glossary Published by the HR Metrics Service Version 6.4 /October 12‚ 2011 HR Metrics Standards and Glossary Introduction The following document contains a list of HR metrics‚ including formulas and descriptions. It has been arranged in a series of categories for ease of reference. The categories are as follows: • • • • • • • Compensation HR Efficiency Learning and Development Productivity Recruitment Retention
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of CIPD’s HR Profession Map DATE: 18th October 2012 1.0 Introduction This report has been produced for a new HR practitioner entering into Companies House. This report it outlines The Chartered Institute of Personnel and Development (CIPD) HR Profession Map and how this feeds into timely and effective service delivery from professional HR practitioners. The HR Profession Map (HRPM) developed by CIPD is a useful wide-ranging visionary tool of how HR can add value to the organisation it operates
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M. Marquardt (Ed.)‚ UNESCO encyclopedia of life support systems (page range 1-500) New York: Becker‚ G. (1964). Human capital: A theoretical and empirical analysis with special reference to education (3rded.) Byrd‚ M.‚ & Demps‚ E. (2006). Taking a look at national human resource development (NHRD): Interviews with Gary McLean and Susan Lynham. Capisani‚ G. R. (2000). The handbook of Central Asia. A comprehensive survey of the new republics Chen‚ L. S.‚ & Goodson‚ P. (2007). Factors affecting decisions
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What is a Matrix Organisation? Different organisation are structured and designed differently. This is to notify the tasks and duties of the employees and the way that organisation works. An organization is a systematic arrangement of people brought together to accomplish some specific purpose. In other words‚ it is a collection of people working together in a division of labour to achieve a common purpose. There are various ways a company can be divided into. For example‚ a large coffee chain
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ORGANISATION BEHAVIOUR INTRODUCTION Organisation behaviour is the study and application of knowledge about how people -as individuals and as groups- act within organisations. Organisational behaviour comes from two words: - * Organisation and * Behaviour. Organisation is a place where two or more people work together in a structured way to achieve a specific goal or set of goals. Behaviour is response of an individual to stimulation. So organisational behaviour is the behaviour of
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ACCOUNTS PAYABLE/PAYROLL CUSTOMER SERVICE OFFICE CUSTOMER SERVICE OFFICE ACCOUNTS RECIEVABLE ACCOUNTS RECIEVABLE ORGANISATION STRUTURE OVER VIEW CHEN & LEE is a tax firm established in 2000.Firm Is a comprised of two managaing directors‚ in which one of the managing director is a Legal advisor for the company.The company is divided into three layers organisation structure which is as follows * Top level management 1. Managing Director (partner) 2. Legal advisor
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