Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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The cases reviewed in this paper record diversity and the variety of local authority-driven initiatives that enhance the lives of slum dwellers. A multifaceted strategy is required by acting on a variety of challenges. Infrastructure is a part that is dominant. This represents the priority put on accessibility to services. Water supply is a particularly significant problem for girls and women who in many cultures have been assigned the job of bringing water to the household. Transportation‚ drainage
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INTRODUCTION: This Case study is about the Human Resource policies in Nestle Pakistan Ltd. Nestlé is a multinational packaged food company founded and headquartered in Vevey‚ Switzerland. Nestlé has been serving Pakistani consumers since 1988‚ when its parent company‚ the Switzerland-based Nestlé SA‚ first acquired a share in Milkpak Ltd. The current company president and CEO is Peter Brabeck-Letmathe. The CEO and Managing Director for Pakistan is Ronald Decorvet‚ and the head of Human Resource
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Global Vision in Lenovo HR development Abstract: The essay focus on the global human recourse in Lenovo and emphasize their global vision. The essay focus on the Lenovo’s value and culture to demonstrate their global vision about development of the global HR management and the recruitment and selection HR policy. About Lenovo Lenovo creates and builds exceptionally engineered personal technology‚ but they emphasize they are much more than a tech company. They are
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The article explains that white males could improve diversity of lawyers of color‚ women‚ of LGBT (lesbian‚ gay‚ bisexual‚ and transgender). White males are known for holding a higher position of power. As a result a white male such as management will be able to influence numbers to make an organization successful. Having white males support the change with these groups of people‚ will provide help influence change. Lesson one: “no diversity initiative can succeed without the support of the institution’s
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1.0 INTRODUCTION The Centre for Financial Inclusion at Accion (CFI) (proper citation) also defines full financial inclusion as a state in which all people who can use financial services have access to a full suite of quality services‚ provided at affordable prices‚ in a convenient manner‚ and with dignity for the clients. In other words‚ financial inclusion looks at all initiatives that bring financial services closer i.e. how available and affordable are financial services to different segments
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Image a world that balances uniformity and diversity. Imagine a world that embraces the concept of equality‚ legitimacy‚ and opportunity. Although‚ we are entitled to equal protection under our system‚ some organizations within our structure will try to test and take advantage of our most vulnerable people. This can range from individuals with different cultures‚ individuals from low-income communities‚ and those with special needs. Clearly‚ some of the traits mentioned can put someone at a disadvantage
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Statement Analysis Case Exxon vs. Shell: Understanding the effect of inventory valuation on Financial Statements Designed by: Valeri Nikolaev Objective: Understanding the effect of inventory valuation assumptions on financial statements. Assignment summary: You are taking the role of a security analyst who recently started following the Oil and Gas industry. The analyst has a task to draw a comparison of several financial indicators for two industry leaders: Exxon Mobil and Royal Dutch Shell‚ based on
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the last few decades there have been a number of cases of high profile corporate collapses and fraud scandals. In essence‚ the unethical behaviour of corporations affects us all‚ such as shareholders’ lost financial investments‚ employees who lost their jobs‚ other companies that provided goods and services to the company‚ as well as the economic impact on domestic and international communities. In this paper I will focus on the case study of Royal Ahold and the large accounting fraud that took place
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Bitantes Clarisse Lanugan Rose Vi Crisostomo Jennica Tahinay Case Study- Global Marketing Strategies Introduction On paper‚ global marketing is undoubtedly a great concept. The idea of leveraging a marketing strategy across multiple markets seems to be nothing but beneficial. It saves effort and resources‚ and ensures a high degree of consistency between all in-market branding and activities. However‚ the question of whether global marketing works is a frequent conversation topic amongst marketers
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