CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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Executive Summary: Nowadays‚ the service industry‚ especially banks‚ faces increasing competition. In such environment‚ differentiation is necessary. The general purpose of this thesis is to understand how a bank can achieve differentiation based on a marketing approach. Two research questions will respectively examine the three additional P’s of the marketing mix (People‚ Presentation or Physical Evidence and Process) and the Customer Relationship Management as possible differentiators. To fulfill
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SUBMITTED BY MANGESH GAIKWAD (BATCH – 2009-2011) DEPARTMENT OF MANAGEMENT STUDIES NORTH MAHARSHTRA UNVERSITY JALGAON-425001 Company certificate Declaration I Mr. Mngesh Gaikwad hereby declare that the project entitled “Technical Analysis on Banking Sector” carried out at Satvik Investments And Securities is a genuine work of M.B.A. (Finance) 2nd year course of North Maharashtra University‚ Jalgaon. To the best of my knowledge any part of this context has not been submitted earlier for any Degree
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1.1 Origin of the StudyPage The report entitled “Corporate Social Responsibility in The Banking Sector of Bangladesh” has been prepared as a partial fulfillment of MBA program‚ of Dhaka University.After completing my Masters of Business Administration (MBA) as a student of Dhaka University‚ I wanted to submit this project paper. 1.2 Significance of the Study The ‘social contract’ between the corporation and the community is of critical importance. The motivations for these contracts are
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Corporate Governance Sophastienphong‚ Kiatchai and Kulathunga‚ A (2008) Getting Finance in South Asia 2009: indicators and analysis of the commercial banking sector. World Bank Publications. Williams‚ H.M and Shapiro‚ L (1979) Power and Accountability: The changing role of the corporate board of directors. Carnegie-Mellon. University Press. Web: Financial Sector Assessment Program (2003) Available from www.imf.org/external /pubs/ft/scr/2003/cr03321.pdf (Accessed: 13 August 2009). Mauritius Institute of
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decades? Has the overall outcome of the changes been greater stability in the banking sector? Discuss the respective roles of asset and liability management in modern banking. Deregulation‚ innovation and globalisation has changed the way banks run from asset management to liability management‚ as well as the change from ‘mono’ to ‘multi-tasking’ and the increased competition in the sector as well as risk. The banking system has evolved drastically from the traditional mono-tasking institution
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sectoral matrix of credits and deposits‚ and banks’ branch networking‚ among others. The restructuring policy of SAP‚ also‚ brought deregulations in the Nigerian banking system which encouraged many new banks to enter into the Nigerian banking industry‚ the results of which were shown in intense competition within and without the Nigerian banking industry. This increased competition resulted in banks seeking for clients and designing services that would meet clients’ needs and wants. Consequently‚ Nigerian
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Part-1 THE USE CASE 1. 1. Use-CASE: In software and systems engineering‚ a use case is a list of steps‚ typically defining interactions between a role (known in UML as an "actor") and a system‚ to achieve a goal. The actor can be a human or an external system. In systems engineering‚ use cases are used at a higher level than within software engineering‚ often representing missions or stakeholder goals. The detailed requirements may then be captured in SysML or as contractual statements. Again a
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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NECESSARILY STATEMENTS OF OFFICIAL U.S. GOVERNMENT POLICY Voluntary - Public Date: 3/24/2014 GAIN Report Number: HK1416 Hong Kong Post: Hong Kong HRI Food Service Sector Annual 2014 Report Categories: Food Service - Hotel Restaurant Institutional Approved By: Erich Kuss Prepared By: Chris Li‚ Annie Lai Report Highlights: Hong Kong food service sector recorded modest growth in 2013‚ with restaurant receipts reached US$12.4 billion‚ an increase of 3.5% over 2012. Hong Kong imports of high value food
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