According to King‚ McKay‚ Marshall‚ Lee and Viehland (2008) online banking or electronic banking (e-banking) includes various banking activities conducted via the Internet from home‚ business‚ or on the road opposed to at a physical bank location. This paper shall compare and contrast both the online and offline retail environment for banking services. Internet banking offers great opportunities to the financial-services industry‚ including: • a huge potential customer base • large economies of
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What case can be made that it was the lack of regulation of the banking sector that led to the financial crisis of 2008-9? What are the new regulatory structures that are being proposed in the US and UK? The preconditions of the 2008-9 crisis were high unemployment‚ high growth which was stimulated partially by foreign investment caused by imbalance of current accounts on the international arena (ie. Huge debt of US and the UK and surplus of China‚ Korea‚ Japan). Large part of the problem was
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3/11/10 Unethical Issues in the Banking Industry Ethical issues in banking are currently receiving a great deal of attention‚ and those who manage these organizations seem to be under constant public scrutiny. This paper presents and discusses the certain ethical issues and concerns with banking managers. Suggestions for enhancing the degree of ethicalness in organizational practices and decision behaviors’ have also been attempted. Ethical issues in banking and financial service organizations
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uses your information to ensure that your information is safe against unauthorized uses (Privacy Rights Clearinghouse). For the banking industry‚ identity theft is a growing concern for customer privacy. Identity theft can occur anywhere including the internet. The technology of online banking is constantly growing and is being recognized globally. Online banking is very important for banks because it is a helpful tool used to provide better customer service and enhance efficiency on the bank’s
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Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010 | Resource Type: Articles/Knowledge Sharing | Category: General | Author: k. senthamilarasu | Member Level: Silver | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation : 4. Annual Income
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tailored to the target customer. The major difference between the Ghanaian banking sector and the foreign banking sector is about customer consciousness and service concept. Overseas banking have a greater history in customer relationship management. As the banks in the West are under a relative competitive environment‚ they have accumulated substantial experience in the aspect of customer service. On the other hand‚ since the banking sector in Ghana has just opened to the market‚ some
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By analyzing bidder characteristics‚ industry and aggregate market variables‚ we are able to determine what motives are important in the decision to acquire. Our results show that intangible capital‚ leverage and firm size significantly positively affect the decision to grow through M&As whereas the proportion of debt that consists of bank loans and ownership concentration have a negative impact. Furthermore‚ M&As are significantly more likely in industries that were recently deregulated‚ that are
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TOPIC HISTORY OF BANKING INDUSTRY IN INDIA SUBMITTED BY MISS ANU LALMANI SHUKLA CLASS: T.Y.B.C.B.I. (Sem V) SUBMITTED TO UNIVERSITY OF MUMBAI * 2010 – 2011 *
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Enron #1. Based on what you read in this chapter‚ summarize in one page or less how you would explain Enron’s ethical meltdown. The first thought in this case is to define Ethics. A person with ethics is a person who has wholesome morals. It directly reflects your beliefs in your actions. The you use to decide what your conduct should be. (Dessler‚ 2011) The second thought in this case is to define morals. Morals are the right way of behaving or acting in different situations. Being able
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RETAIL ASSETS (USD bn) | |FY2003 |FY2004 |FY2005 | |Outstandings |153 |217 |298 | |Disbursements |18 |22 |29 | Source: Economic Times • The retail loan market
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