overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
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International Business Case Analysis 1 Alpen Bank: Launching the credit card in Romania Name: Xiao Zheng #701369253 Subject: Alpen Bank: Launching the credit card in Romania Course Number: IB207 Instructor: James Neelankavil‚ PH.D. Date: 09/25/2011 Problem Definition In 2006‚ the country manager for Alpen Bank in Romania‚ Gregory Carle‚ considers whether to recommend the launch of a credit card business and add 5 million of annual profit to the Consumer Bank segment within two years. The
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particular organization and a report assigned by the academic supervisor is mandatory for every student of Bachelor of Business Administration of BRAC UNiveristy. I got the opportunity to do my internship in “The Prime Bank Limited”-Mohakhali Branch. I started my internship in Prime Bank Limited-Mohakhali Branch on 12th February and ended on 10th May 2012. Throughout my internship period Samina Haque‚ Senior Lecturer of BRAC Business School was my academic supervisor and Md. Abdul Bari Mollah‚ Senior
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SWOT Analysis of Bank Al-Falah Here we have applied this very useful technique to identifythe strengths‚ weaknesses‚ opportunities and threats ofBank Al-Falah. Strengths Strengths Strong Financial Position Strong Financial Position As we can see in the financial statements of the bank‚ the financial position of the organization is very sound and its profitability is in increasing. The Earning per sharehas been increased on a rate of about 50%‚ which is a verypositive sign. Highly Qualified
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External and Internal Environmental Analysis Amy Nguyen STR581 December 22‚ 2014 External and Internal Environmental Analysis Both external and internal environmental analyses are very important process for any company’s strategy plan. To find out which way compete competitor and be successful‚ every organization needs to review both of these environments enables the company. Through this planning an organization may identify the weakness and strengths of its. Apple Inc. was first launched into
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CHAPTER-I INTRODUCTION 1.1 General Background of the Study Investment means to sacrifice current consumption for future consumption whose main objectives is to increase future wealth. The sacrifice of current consumption takes place at present with certainty and the investor expects desired level of wealth at the end of his investment horizon. The general principle is that the investment can be retired when cash is needed. In other words‚ it is a commitment of money and other resources that
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TRAINING NEEDS IDENTIFICATION AND TRAINING EVALUATION IN BANKS A Project of Research Methodology in Business On the partial fulfillment of 3nd Tri semester of Post-Graduate Diploma in Business Management Submitted By: (Batch: 2007-09) Submitted to: Dr. Manish Agarwal IMS-Ghaziabad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN‚ GHAZIABAD – 201 009 MARCH 2008 DECLARATION We hereby declare that all information and data provided in this report
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BLOOD BANK MANAGEMENT SYSTEM Software Requirements Specification 3rd Feb 2013 Prepared for BLOOD BANK Table of Contents Revision History ii Document Approval ii 1. Introduction 1 1.1 Purpose 1 1.2 Scope 1 1.3 Definitions‚ Acronyms‚ and Abbreviations 1 1.4 References 1 1.5 Overview 1 2. General Description 2
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1.1 Introduction Modern commercial banking‚ in its present form‚ is of recent origin. Though bank is considered to be an ancient institution just like money. Its evolution can be traced in the functions of money lender‚ the goldsmiths and the merchants. A bank has been often described as an institution engaged in accepting of deposits and granting loans. It can also be described as an institution which borrows idle resources‚ makes funds available to. It does not refer only to a place of tending
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Strategic Management Module Handbook Instructor: Adil Tahir Paracha Faculty of Business Administration Department of Management INTRODUCTION This course will introduce students To develop a framework of analysis to enable students to identify central issues and problem in complex‚ comprehensive case; To suggest alternative course of action; and present well supported recommendations for future action To develop conceptual skills so that students are able to integrate
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