------------------------------------------------- Customer Care ------------------------------------------------- E-2 Guoyu 摘要 The introductory of the Customer care I． Introduction 6 II． Expectation of internal and external customer 6 III． Establishment and maintenance of customer relationship 8 1. Advantages 8 （1）continuous in increase in making profits（2） much lower in the cost of sales（3）increase the stability of staffs (4) generate the effect of sales domino. 8 2. Evaluation
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survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch‚ Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address of the Respondent: …………………………………………. Account Type: …………………………………………………………… Account Number: ………………………………………………………. Tick your choice () 1. Sex: Male Female 2. Age Group: A) 20-24
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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information) you may needed to analyze ‘attractiveness’ of P.R. China and Thailand market‚ and what would you recommend to CEO about attractiveness of those market? Please use real information to illustrate and support your decisions. 3. Please clarify and explain the economic value to the customer (EVC)? (Note: you should start explain by basic concept‚ then example‚ implications and limitations of this methods) 4. What is/are relationship (s) between product life cycle and marketing strategy? Also
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Institute of Vocational Education Department of Business Administration Customer Relationship Management c55fb2db164da7c3d0dd3d66d2235cce.doc LECTURE OBJECTIVES Understand relationship marketing. Understand the differences between relationship marketing and transaction marketing. Understand customer relationship management Identify the essential concepts on customer relations – customer satisfaction and customer loyalty 1. Understand Relationship Marketing 1.1 What is ‘Relationship
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When it comes to cable services‚ customers are looking for the best variety at the best price. In today’s economy‚ cable services are far from inexpensive and most are not willing to accept or pay for these services without first researching their options. The question lies as to which provider will offer you what you are looking for at the most reasonable price point. I have chosen to compare TELUS and Shaw as they are amongst the leading cable providers in today’s residential market. Though
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Individual Research “Customer engagement of commercial brand community on Facebook” Ms.Benchawan Phumphuengsri ID: 543-9374 iMBA Batch 3 Section 19 BP6993 Individual Research Submitted to Assistant Professor Dr. Kriengsin Prasongsukarn Graduate School of business Assumption University Submission date: 12 April 2013 Word count: ……..words Abstract The rise of the Internet in worldwide there are opportunities and challenges have emerged for marketing brands and products
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CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
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Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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MINI PROJECT ON E-COMMERCE INTRODUCTION:- MEANING OF CONSUMER TO CONSUMER (C2C):- C2C e-commerce differs from a business-to-business model or a business-to-consumer model because consumers interact directly with each other. However‚ a business does operate the online platform on which C2C transactions take place. Buyers can shop for free‚ but sellers sometimes have to pay a fee to list their products. Consumers often play an active role in monitoring e-commerce sites for scams and other inappropriate
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