Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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Fundamentals of Database Systems Final Exam Review Questions Dr. Fahmi Abboushi True/False Indicate whether the statement is true or false. ___T__ 1. A database language must enable the user to create database and table structures to perform basic data management chores. ___T 2. A database language must enable the user to perform complex queries designed to transform the raw data into useful information. ___F 3. SQL is considered hard to learn; its command set has a vocabulary of
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ANTHROPOLOGY 1200 PEOPLES OF THE WORLD FINAL EXAM Spring 2014 STUDENT NAME: ___Amanda McLaughlin________________ Multiple Choice (2 points each) 1. The Mashpee Wamponoag lost their 1976 lawsuit seeking to reclaim approximately 16‚000 acres that had previously belonged to them on Cape Cod. Which of the following was not true regarding the case? a. They demanded the return of all land‚ including all homes constructed in the past 200 years. b. They never had legal deed to the land. c. The
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Final Exam 1. Define what is referred to as an anti-fraternization policy. Draft a policy regarding employee fraternization‚ addressing issues which you deem important to include in such a policy (not to exceed one page). (Snoyenbos: 394) (DeGeorge: 226-232) (LA Times‚ 03 Feb 2007) Anti-fraternization policies aim to sidestep potential conflicts of interest that arise from work-related relationships involving people who are relatives or dating/marrying within the company. It is also designed
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OM335 Final exam study guide 1. (6 points) Daily demand for the ice creams at I-Scream parlor is normally distributed with a mean of 160 quarts and a standard deviation of 100 quarts. The owner has the ice cream supplied by a wholesaler who charges $2.20 per quart. The ice cream sells for $4 per quart. The wholesaler charges a $400 delivery charge independent of order size. It takes 4 days for an order to be supplied. The opportunity cost of capital to I-Scream is estimated to be 25% per
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April 2014 Final Examination Finance 1 MGCR 341 April 24‚ 2:00PM-5:00PM FINAL EXAM: Solutions Examiner: Vadim di Pietro Student Name: McGill ID: INSTRUCTIONS: a) This is a CLOSED BOOK and CLOSED NOTES examination. b) The exam is 180 minutes in length. c) SHOW YOUR WORK: In order to receive credit for your answers‚ you must show your work. Correct answers with no work shown will not receive any credit. Incorrect answers with partial correct work may receive partial credit
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Final Exam For English II World Literature Fall 2014 Directions: Type on your tablet or write on your own sheet of paper EITHER COMPLETE PART ONE WRITING PROMPT AND EXPLAIN THE SIGNIFIGANCE OF 5 QUOTATIONS FROM PART TWO… OR ONLY DO PART TWO BUT EXPLAIN ALL 10 QUOTATIONS PART I.) ACT Style Writing Prompt: ( 30 points) Follow the rules we discussed in class for completing. Educators debate extending high school to five years because of increasing demands on students from employers and colleges
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CLICK TO GET ANSWERS ACC 423 Final Exam Question 1: Buttercup Corporation issued 250 shares of $11 par value common stock for $4‚125. Prepare Buttercup’ journal entry. Question 2: Wilco Corporation has the following account balances at December 31‚ 2012. Common stock‚ $5 par value $511‚670 Treasury stock 95‚260 Retained earnings 2‚400‚840 Paid-in capital in excess of par 1‚320‚150 Prepare Wilco’s December 31‚ 2012‚ stockholders’ equity section Question 3: Woolford Inc. declared a cash dividend
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Final Exam Notes The classifications of products are: * Business products: * A product used to manufacture other goods or services‚ to facilitate an organization’s operations‚ or to resell to other consumers. * Consumer products: * Product bought to satisfy an individual’s personal wants. The types of consumer products: * Convenience products: * Are relatively inexpensive and require limited shopping effort. * Shopping products: * Are of two types: homogeneous
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Chem Final Exam Combination Combination reactions‚ also known as synthesis reactions‚ involve the combination of two or more substances into a single new substance: A + B ---> AB Many metal oxides‚ for example‚ absorb carbon dioxide (CO2) from the air to form carbonates: CaO(s) + CO2(g) ---> CaCO3(s) Decomposition Decomposition reactions represent the reverse of the combination process in that one substance breaks down into two or more substances: AB ---> A + B Water‚ or H2O‚ for example
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