Cisco Systems Uses Its Culture for Competitive Advantage Case Study 1. What are the observable artifacts‚ espoused values‚ and basic assumptions associated with Cisco’s culture? Explain. The above terms are also known as the three fundamental layers of organizational culture‚ each varying in outward visibility and resistance to change an each level influences another level. Observable artifacts are the most visible and also cosist of the physical manifestation of an organization’s culture (Kreitner
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Subject: UNICEF wages guerilla warfare – Case Study #1 Question 1: Do you think UNICEF’s campaigns will be effective? Why or Why not? I believe UNICEF’s campaign will not be as effective‚ given the fact that is hard to compete with other companies with more sophisticated and more economic advantages. We all know that if a product is bad but with the right marketing tactics it will attract people’s attention and gain great demand. It is difficult for UNICEF to compete with the many other companies
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element of the social system‚ role and role conflict‚ as well as the culture of the organization. In this assignment‚ we were asked to study a case regarding the role conflict and culture that were faced by Amir as a management trainee at a well-established organisation which at the same time‚ he is a husband and a father of two children. Based on the study case‚ we found out that Amir is facing with inter-role conflict‚ personal-role conflict‚ role overloads and role ambiguity. All these role conflicts
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How to choose a case for teaching What is a case How to analyze a case How to discuss a case 3 To draw up case studies‚ it is first important to understand its various aspects. For an effective case study‚ one must first understand the principles of a case. It is important to understand what a case is‚ the types of cases there are and their purposes. Following this understanding‚ the methods of analyzing and discussing cases must be explored. After mastering these skills‚ The
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Gold Paper 10 April 1994 Quality Customer Satisfaction Public Relations New Directions for Organisational Communication This publication has been funded by a grant from Deutsche Bundespost Postdienst © 1994 International Public Relations Association and the authors. All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopied‚ recorded or otherwise‚ without written permission of
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Industrial Relations: Ideological Perspectives By Femi Aborisade Centre for Labour Studies & The Polytechnic‚ Ibadan aborisadefemi@gmail.com INTRODUCTION This paper identifies the key theories in industrial relations and draws out their implications on the concern for achieving ‘basic needs for all’. The following theories are examined: the political theories of Unitarism and Pluralism; the economistic theory; the democratic and political theory; the moral and ethical theory‚ and the
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Public Relations Publics This tells us that we cannot talk about public relations without reference to publics. A public is any group whose members have a common interest or common values in a particular situation. According to Wragg (1993)‚ public relations publics or audiences can be divided into four categories which include: 1. Functional Publics: They are those publics which enable the organization to perform its chosen tasks. 2. Enabling Publics: These are publics which permit the
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Case Study 1. What do you think is causing some of the problems in the bank’s home office and branches? Ans: I think these is a problem of recruiting suitable employees. Because there is an employee named Johnson who didn’t know the machine’s name that she’s working with and she didn’t know its name either. She only knew how to operate the machine precisely. The employees don’t have the adequate experience of their work. With customers to see and loans to be made‚ they have little time to work
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customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Human Sexuality Study Guide – Text Reading CHAPTER 4: Love and Marriage in America: Love and Relationships have changed so much since the Time of our Independence (1750). Marriage was a concept that was arranged between the fathers of the potential bride and groom‚ and the only way you would be considered a good couple is if you increase the wealth of both families. Traditionally‚ the brides family would give money or land to the grooms family in exchange for “allowing” the woman to marry
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