[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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Chapter 9 Performance Management & Appraisal 1. | Define performance appraisal | 2. | Steps in appraising performance/process in appraising performance | 3. | Reasons/importance/purposes/objectives to appraise subordinates performance | 4. | Graphic rating Scale Method (Example‚ Advantage & Disadvantage) | 5. | Alternation Ranking Method (Example‚ Advantage & Disadvantage) | 6. | Paired Ranking Method | 7. | Critical incident method (Example
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“Innovation forms the very core of the Basil Read offering.” Discuss how HR practices at Basil Read are aligned to support the use of technology throughout the organization. Human Resource Management practices at Basil Read are aligned to exploit the use of technology in all aspects of HR processes. Electronic Human Resource management (E-HRM) is the latest technology used in the HR department to transmit‚ store and process information digitally. E-HRM allows for information to be consolidated and
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Homework Assignment Covering Chapters 1 thru 3 Part 1 – Environment of Human Resource Management Chapter #1: Human Resources Management in Organizations Case HR‚ Culture‚ and Business Results Success at Google‚ Scripps‚ and UPS Question : How does the integration of HR with the organizational culture contribute to the success of Google‚ Scripps‚ and UPS? To find ideas‚ go to the corporate website for each of these companies and search for additional
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Human resource planning has a major role to meet the company objectives in professional and efficient comportment. In this case study planning process is to meet the short term‚ by having the right people and the right skills of workforce to supply demands of the new contract at the same time to adjust staffing change for long term objectives. As an HR manager main role is to meet business needs through workforce planning. Part of the planning is to investigate and gather information where the company
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Student name: Naomi Pillay Student number: 49953915 Human Resource provisioning (hrm2601) Unique number :880206 Assignment 2 (based on study unit 4‚5‚6 and 7) Table of Contents 1. Job analysis and Hr activities 2. Recruitment 2.1. Advantages of external recruitment 2.2. Disadvantages of external recruitment 3. Selection 4. Illegal aspects of selection 5. Orientation Programme 6. Promotion 6.1 Internal staffing Job analysis and hr activities Q1. Job Analysis is the process of
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Human Resource Maintenance Its function includes: 1. Worker Orientation 2. Physical working conditions 3. Motivation 4. Performance evaluation 5. Compensation Administration 6. Management-labor relations & movement 1. Worker Orientation It is a procedure for providing new employees with basic background information about the firm. It refers to the assistance given to the newly hired employee in adjusting to the new work environment Importance: there is hardly any graduate
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EMPLOYEE SCHEDULE For Helpers‚ Cashiers‚ Servers‚ and Sales Ladies (Two sets of 8 workers assigned for AM Shift and PM Shift respectively.) AM Shift PM Shift 10 am – 4 pm (Except for 1 worker whose work will start at 8 am.) 4 pm – 10 pm For Janitor Operating hours. For Higher Positions (Administration‚ Managers‚ and Supervisors) Operating hours. Y.O.B. ORGANIZATIONAL CHART DIFFERENT DEPARTMENTS OF THE COMPANY MANAGERIAL POSITIONS General Manager Duties:
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Appraisal. It firstly examines the various advantages of the performance appraisal. Following the theoretical benefits‚ the essay addresses the problems issues by focusing on the areas of performance appraisal in practice and the development in human resource management. At the end‚ several solutions are suggested to improve the conduction of performance appraisal and develop the whole organization’s performance. ADVANTAGE Theoretically‚ a few benefits can be brought from implementing the performance
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Introduction Human Resource Management (HRM) is the function within an organization that focuses on recruitment of‚ management of‚ and providing direction for the people who work in the organization (Heathfield). It involves management decisions related to policies and practices which together shape the employment relationship and are aimed at achieving individual‚ organizational and societal goals (Boselie 2009). Human resource practices are designed and implemented by both HR professionals and
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