[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
Premium Human resource management Human resources
Enterprise’s approach to human resource management work in other industries? I think that it might work in a lot of industries. Having people enter the company with a degree even if they aren’t from the top of their class still makes them eligible to do the job‚ and having them work their way to the top promotes a good work ethic. A lot of industries could promote job loyalty this way. Fast food industries might benefit from this type of human resource management. Any industry with a high
Premium Human resource management Employment Human resources
perceptions of the management‚ unions and rank and file workers. These perceptions may be the perceptions of persons‚ of situations or of issues involved in the conflict. The perceptions of situations and issues differ because the same position may appear entirely different to different parties. • The general impression about a person is radically different when he is seem as a representative of management from that of the person as a representative of labour • The management and labour see each
Premium Sociology Trade union
American companies began to outsource manufacturing to China and Vietnam as well as domestic Chinese manufacturers were learning to compete effectively outside their home markets and were importing into Modern’s traditionally strong North American markets. Additionally‚ European companies were focusing on styling to tempt people away from traditional North American suppliers and they were luring away segments of the market to whom innovative design was appealing. (Gantz‚ 2007) Modern’s old business
Premium Management Organization Change management
Qantas Airways is the largest airline in Australia. Its Human Resource Management operates in the company in four major areas‚ which are business segments‚ corporate‚ shared services‚ development‚ and learning. This report gives limelight to the Qantas airways HRM and its role in ensuring perfect operations of the company. It further discusses change management and job analysis and design. The company has undergone intensive change management such as cutting of prices and labor costs in order to ensure
Premium Human resource management Human resources Qantas
training C) development D) appraisal 2) The first step in a training program is to ________. A) assess the program’s successes or failures B) design the program content C) conduct a needs analysis D) train the targeted group of employees 3) What is the second step in the training process? A) assess the program’s successes or failures B) present the program to a small test audience C) design the instructional content D) conduct a needs analysis 4) James is currently identifying the specific
Premium Human resource management Management Employment
Common E-Banking Services Retail ServicesWholesale Services Account managementAccount management Bill payment and presentmentCash management New account openingSmall business loan applications‚ approvals‚ or advances ELECTRONIC AUTHENTICATION Verifying the identities of customers and authorizing e-banking activities are integral parts of e-banking financial services‚ Since traditional paper-based and in-person identity authentication
Premium Graphic design Social network service Financial services
managers and technocrats would be required to manage the network effectively and make it commercially viable. COORDINATION Given the large number of organisations and entities in the supply chain anddecentralised responsibility for various activities‚ effective coordination is critical forefficiency and cost control. GCMMF and the unions play a major role in this process and jointly achieve the desired degree of control.Buy-in from the unions is assured as the plans are approved by GCMMF’s board
Free Milk
these refers to the institutional arrangement by which a firm gets its products‚ technologies‚ human skills‚ or other resources into a market? a. Forward entry b. Entry mode c. Backward integration d. Forward integratio 3. 13-031 (Points: 4.0) A(n) ________ is the institutional arrangement by which a firm gets its products‚ technologies‚ human skills‚ or other resources into a market. a. investment process b. export c. entry mode d. market transfer
Free Export International trade Subsidiary
Originally‚ Wadi’ahYadAmanah where the custodian has the duty to protect the property by not mixing or pooling the properties or money under his custody‚ not using the properties and not charging and fees for safe custody. If he failed any of the above‚ Wadi’ah changes to YadDhamanah where he has to return (replace) the properties to the owners if they were lost or destroyed. The customers’ deposits in Saving Account are taken by the Bank on the same contract with modification on the payment of
Premium Deposit account Investment Fractional-reserve banking