SOUTHWEST AIRLINES AND CIRQUE DU SOLEIL GROUP 1 SECTION B PGP1 Ideas for growing the Southwest Airlines business: * Southwest Airlines is best in its customer service‚ but there are few points in which it can do further better. Currently it operates only in small and less congested cities‚ to cut down the cost. But to provide passengers a better connectivity‚ and facility to transfer the carrier‚ it can open up into big cities too. * Southwest Airlines is doing well with its strategy
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Porter’s five forces framework 1. The threat of new entrants. In terms of economies of scale‚ Southwest fleet grew to 537 Boeing 737 aircraft providing service to 64 cities in 32 states throughout the United States‚ with 397 city pairs being served nonstop‚ by the end of 2008‚ thus has reached sufficient economies of scale. And Southwest Airline gains its cost advantage through the implementation of “low-cost strategy”. It not only flew planes point-to-point—short-haul flights bypassing the
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Southwest Airlines Mission and Vision Statements Southwest Airlines has two statements declaring their mission. “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit.” This mission defines that customer service is their top priority. Southwest differentiates themselves not only by their reputation for customer service but by the value it places on a happy
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date. Please add a “” into appropriate box to indicate your assignment type. Assignment 1 / Assignment 2 Program / Intake : BSc43 Pathway: MANAGEMENT Student Name: AARON PHILIP Student Number: 12259723 Module name: HUMAN RESOURCE MANAGEMENT Module code: HRM20001S Lecturer/Tutor: MR. CHANG CHEN SHENG Grade: DECLARATION: I hereby declare that the attached assignment is my own work. I understand that if I am suspected of plagiarism or another form
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http://www.tcs.com/industries/high_tech/topics/business-solutions/Pages/E-Learning-Education.aspx http://www.businessballs.com/traindev.html http://money.cnn.com/magazines/fortune/best-companies/2013/list/?iid=bc_sp_full http://mashable.com/2010/11/08/human-resources-social-media/ http://dspace.iimk.ac.in/handle/2259/404 http://web.ebscohost.com/ehost/detail?vid=3&sid=909d9818-4f54-4f5b-a0a5-16a7c36f29d4%40 http://www.jstor.org/stable/27753901?&%26acc%3Don%26wc%3Don%26fc%3Doff&prevSearch=&item=2&ttl=11158&returnArticleService=showFullText
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performance is certainly the key factor. Recently business strategy researchers turned their attention to internal attributes of top firms looking at growth and utilization of human resources. This essay will aim to demonstrate how Strategic Human Resource Management (SHRM) practices are getting implemented in world airline industry. It will establish a clear link between industry trends and strategic response. According to Baney and Hesterly (2006)‚ SHRM theories are based on a set of assumptions
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According to Smith (2004)‚ Kelleher and King founded Southwest Airlines in 1971. Their intention was to provide what is described as a frequent‚ low-cost airline service in busy markets‚ no more than 500 miles‚ with its first flight between Dallas and San Antonio. Smith (2004) stated that approximately nine years after Southwest Airlines’ inception‚ it decided to adopt a particular mission statement. This particular mission statement is found on its website‚ emphasizes the highest quality of customer
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Prioritization of Key Issues/ Problems 2 2.0 Application of Theory and Critical Analysis 2 2.1 SWOT Analysis 2 2.1.1 Strengths 3 2.1.2 Weaknesses 3 2.1.3 Opportunities 3 2.1.4 Threats 3 2.2 Business Model 4 2.2.1 Customer Value Proposition 4 2.2.2 Profit Formula 4 2.3 Best-Cost Provider Strategy 5 3.0 Recommendation and rationale 7 References 8 1.0 Identification and Prioritization of Key Issues/ Problems In 1959‚ China Airlines Limited (CAL) was the
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Two Southwest Airlines Incidents. Two more similar incidents occurred in 2009 and 2011 to two Southwest Airlines Boeing 737-300 aircrafts. The fuselage ruptured in the similar areas due to corrosion and lap joint issues‚ but at a far lesser severity than that of Aloha Airlines Flight 243. The incidents occurred to Southwest Flight 2294 on July 13‚ 2009 and to Southwest Flight 812 on April 1‚ 2011‚ where both aircrafts made emergency landings safely with no injuries (Irving‚ 2011). Southwest Flight
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Chapter 7 – southwest airlines 7a Review this IM exchange and explain how the customer service agent could have handled the situation more effectively. The agent should have made the conversation go like this: Agent: Thank you for contacting Home Exercise Equipment. How is everything going for you? (Omit What’s up) Agent: I do hear that a lot‚ let’s see what we can do (Omit the LOL) Agent: We will send you another crossbar (after the customer said it was not the right length) This is how
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