inside the office. These are the main things I would have in my office mainly to have my clients comfortable and safe at all times. Although when I have better expectations and experience I would then modify my office depending on what is to come. Case of Eric Smith Eric Smith is a twenty-four year old‚ single‚ German-American descent male‚ with down-syndrome and living in a condominium with a college roommate provided by his parents in Santa Maria‚ CA. He was referred to
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ASSIGNMENT NO.1 Subject: CORPORATE GOVERNANCE Topic: Business Ethics scenario Case Study Date: 7th March 2011 Submitted by: Miss. Janhavi R Joshi Submitted to: Professor Mrs. Monica Khanna 1. Receiving a Holiday Gift: A supplier sends a basket of expensive foodstuffs to your home at Christmas with a card: "We hope you and your family enjoy the ’goodies.’". What action(s) might you want to take? Answer: Ethical dilemma: There are two reasons for such generosity from the Supplier
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.....................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent regularly‚ was she loyal? Do you think the
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Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities designed to enhance the level of customer
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Introduction This paper is a based on a case study of Nike. The paper will be discussing legal and ethical analysis and how the impact the operational/ ethical issues of the organization‚ the paper shall also be discussing the contribution factors and how the company’s corporate culture may have helped to minimize the unethical behavior or actually contributed to/caused the unethical behavior. The paper is also going to provide ethical decision factors‚ which are going to address or going to be
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and examine issues facing Starbucks. Starting from there I will pick the most important issue and study it from different positions. In the end of my I will try to suggest what steps should be made to keep the company in continuing its quest to become one of the most recognized and respected brands in the world. Introduction With clear core values towards providing quality coffee‚ the best service‚ and atmosphere‚ Starbucks has enjoyed great success since it was founded 30 years ago. The company
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Horizon Case Study INT1001 Study Skills Module Reading and Writing Skills—Summative Assignment Done by: Mew Hui Ying ------------------------------------------------- Date: 12 February 2013 ------------------------------------------------- Industry: Oil and Gas ------------------------------------------------- Company: British Petrol Contents Page No. 1. Introduction………………………………………………….…….3 2. The Case: 2.1 The
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Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
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1. Ryan’s ethical dilemma is to manipulate the cost budget to keep the price competitive so that the VP of Sales‚ Sid‚ can make his quota for the year. Ryan is being asked to remove the quality testing and maintenance from variable costs and make them fixed costs to allow the selling price to drop from $6.00 to $5.30. Sid‚ the VP of sales is using his status in the company to take advantage of Ryan. Ryan‚ a new hire‚ wants to be on good terms with everyone and this is just putting him in a compromising
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CASE STUDY: THE FIELD SERVICE DIVISION OF DMI DISCUSSION QUESTIONS: 1. Draw the process flow chart for a service call. Where the queues and delays are in the system and what can be done to eliminate them? Queuing on stage: 1. Incoming emergency maintenance service calls – queuing for availability of technicians 2. Depending on dispatchers assigned service calls 3. Delay call to dispatcher after service call because difficulty in finding a phone or lack of incentives Eliminate the queuing:
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