Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
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Service blueprinting at Grupo Fernando Simao Grupo Fernando Simao noticed that they had some inefficiencies at one of their dealerships. When they took a closer look they found out that only 60% of the jobs were finished on time. In terms of value-creation for the customer it is clear that this has to improve. If they took a look to the value-creation for the company their biggest struggle was that there was only value-creation during 40% of their paid work. To solve these problems GFS decided
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Service Philosophy Everyone can provide service‚ but few can provide exceptional service. It all begins with putting your guest and their needs as your priorities. You have to be willing to give your guest the attention and respect they deserve. It is essential to always remember that you have the power to change their day and mood. “Miss no single opportunity of making some small sacrifice‚ here by a smiling look‚ there by a kindly word; always doing the smallest right and doing it all for
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hazards and risks Minimizing events that could lead to injury Reduced costs of claims Assessment activity 3: Identify and approve financial and human resources for the effective operation of the OHS system What are some examples of financial and human resources necessary to ensure the effective operation of the OHS system? Financial and human resources are necessary to effectively establish that Baseline statutory requirements are being met The organisations policy statements are being met
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Community service is a very important factor when it comes to bettering your society. Through my own experiences and observations I have come to support and believe my opinion on this issue. To me community service means giving back to the community‚ it means your helping other people. It also shows the community that the young people today have kindness and manners. And care about where they are and that they also want to live happy and in peace knowing that we can help other people and they appreciate
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The Service Blueprints overview Compiled by Marc Fonteijn - marc@31v.nl - May 2010 http://31v.nl/weblog/2010/05/the-service-blueprints-overview before you continue I don’t take any credit for the blueprints your are about to see. All the rights belong to respectfull owners. Everything you will see in the coming slides is or has been publicly available on the internet. I’ve done my best to included a refrence to the source of the example where I could. source: Brandon Schauer - http://www
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Should military service be compulsory? Why? Military service is compulsory in most countries in the world. The argument on conscription has always been quite controversial and up till now there seems to have been no sort of agreement. In my idea military service should be abolished if men want peace. The first step towards peace would be not having a military force as this wouldn’t be needed during times of peace. Having a large military force nowadays seems to be quite useless as countries are
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The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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Malaysia until I received the letter. I wanted to escape from National Service badly because I heard from many people that life during National Service is not fun. I had also been told that it is like a concentration camp where people are tortured. I thought of registering myself into a college so that I can escape from going for National Service‚ but my parents would not allow me to do it. They insisted me to attend the National Service. Because of that‚ I argued with my parents. One day‚ my cousin called
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The difference between medical‚ public health and human services model is that medical model sees the person that is coming for help‚ usually they are people who problems are disease or sickness. The patients that are sick or ill depend on physicians or service providers to provide them treatment or a cure for their disease or sickness. The public health model is the connection of medical and human services models‚ it worries about the diagnosis and treatment of people with the use of medicine and
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