acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Introduction The ability of an organization to attract and retain customers is vital to its success. Customer loyalty requires a strong desire by the customer for a product‚ and availability of several product vendors to choose the product based on his/her preferences. Hospitality organizations are in the relatively unique position of attempting to bridge two worlds; the domestic and the commercial as they deliver on the service promise. These two factors are very much applicable in the hotel
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Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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Advanced Hypothesis Testing Paper Five business students‚ with a University of Phoenix learning team‚ noticed the recent increases of regular unleaded gasoline prices. The students hypothesized the gas prices consumed from corporate stations are not the same price as if purchased from a generic station in a grocery store parking lot‚ with a confidence interval of 90%. The research team decided to limit the current research to the Houston‚ Texas area. The students would take a sample‚ in the natural
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THE CUSTOMERS SATISFACTION EATING IN GELAP NYAWANG CANTEEN By : TIFARIE LUESAS (NIM : 19011015) SUKMAYANTI (NIM : 19011110) LAELA TRI NUR ILAINA (NIM : 19011118) JAKA FERNANDO (NIM : 19011182) ALEXANDER SINABUTAR (NIM : 19011185) Program Study Business and Management INSTITUT TECHNOLOGY BANDUNG Approved by Date : December‚ 18th 2012 BRM Tutor Kiki Sarah | BRM Lecturer Yos | ABSTRACT THE CUSTOMERS SATISFACTION
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It is the near-universal position of scholarship that the Gospel of Matthew is dependent upon the Gospel of Mark. This position is accepted whether one subscribes to the dominant Two-Source Hypothesis or instead prefers the Farrer-Goulder hypothesis. It is also the consensus position that the evangelist was not the apostle Matthew. Such an idea is based on the second century statements of Papias and Irenaeus. As quoted by Eusebius in Hist. Eccl. 3.39‚ Papias states: "Matthew put together the oracles
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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Laboratory Report Title: Identifying the four major classes of macromolecules through various tests. Group Members: Antonia Johnson‚ Payton Ewing‚ Lenneisha Hepburn‚ Kendisha Hanna‚ Introduction: Macromolecules also known as biological molecules are monomers which are the simple units of polymers. All macromolecules contain carbon and hydrogen which are found in organic compounds. In this Experiment we will test for the presence of protein‚ starch‚ lipids‚ and sugars by analyzing the content off food
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