today that national service is compulsory for each SPM leaver. National service was first started around the year of 2004. The SPM leavers are randomly selected to enter the national service. As directed by the Ministry of Education of Malaysia‚it is compulsory for each selected youth to participate in this programme. Actions will be taken if they do not participate in it. I personally agreed that compulsory national service is good for the youth. One must admit that national service can bring so much
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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Hospitality Service Excellence The academic circles have not formed a standard definition for service failure‚ but scholars have put forward their own understanding from different angles: Hays and Hill defined service failure ascontact situation that make customers unsatisfied(Julie Hays& Arthur‚ 2001). Keaveneypointed out that if the customers feel unsatisfied about the service system‚ then service failure occur (Crittendenet al. 1995).Keaveney has divided service failure into two types: the
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CUSTODIAL ENVIRONMENT. The basic principle behind a custodial sentence is to allow the convicted person a period of reflection and in some ways atonement for their crime. The period a person spends in prison is time away from family and friends but also away from mainstream society. This lack of interaction with people outside of the custodial environment can‚ in many cases‚ lead to increased isolation and exposure to latent criminal behaviour and learning. In order to combat this it is
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In this assignment I am going to investigate and learn about the range of leadership styles that are used by the public services. I will use relevant case studies and decide the different types of leadership styles that exist and I will comment on their advantages and disadvantages. The dictionary definition of leadership is ‘Rules‚ guides or inspires others.’ The Oxford English Dictionary definition of leadership is: [1] "The action of leading a group of people or an organization‚ or the ability
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SERVICE LEARNING We had our Service Learning at Barangay Onyx in the city of Manila. We were required to have 8 hours in doing our Service Learning. In this service learning I’ve learned a lot‚ experience new things‚ and realize that I can do things that I didn’t think that I can do it. The clean-up drive’s mission is to clean the neighborhood or the whole barangay. One of our objectives is that the community (barangay) will have a clean place to live in because technically that is the main purpose
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ISSUES 1. Nuclear power must be unfavorable because the waster from nuclear reactions is highly fatal to life and unfriendly to the environment. 1. anything that has ill-effects on the ecosystem must be prohibited 2. waste from nuclear reactors can be disposed safely and efficiently 3. nuclear scientist have not exerted enough effort to control and dispose the waste from radius safely 4. measures taken to control and dispose of waste from nuclear reactors have been fruitless 5. today‚ techno logy cannot
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Generally‚ financial services refer to services provided by the finance industry either public or private finance industry. Financial services defined as services that related to facilities such as saving accounts‚ checking accounts‚ leasing‚ loans and money transfer provided by banks‚ credit unions and finance companies.1 Flower of service is a visual framework for understanding the supplementary service elements that surround and add value to the core product. Flower of service is introduced by Christopher
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successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive feedback from customers and to be able to give them the chance to tell you how they feel
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think the key role of the police service is and what skills do you bring to the service to execute that role? The key role of the police is to prevent criminal activity to occur in society. This is demonstrated through the use of detecting criminal behaviour‚ investigating crime and stopping individuals or groups that create a threat to others. Police enforce the law to provide safety and a sense of security. The key role of the police service is to maintain social order through the guidelines of
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