A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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focus on critical decisions The 10 steps to successful M&A integration By Ted Rouse and Tory Frame Ted Rouse is a partner with Bain & Company in Chicago and co-leader of Bain’s Global M&A practice. Tory Frame is a partner in London and leader of London’s Post-Merger Integration and Consumer Products practices. Copyright © 2009 Bain & Company‚ Inc. All rights reserved. Content: Editorial team Layout: Global Design The 10 steps to successful M&A integration Tailor integration to identify value‚
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1. Why has eBay struggled in Japan‚ China and other Asia markets? eBay is an online auction service whose business model is ideally suited to the Web. EBay stores no inventory and ships no products. Instead‚ it derives its revenue from the movement of information‚ an ideal task for the Internet. EBay has taken its model to numerous foreign markets and been successful‚ particularly in England‚ France‚ and Germany‚ however‚ eBay has failed to achieve the same success in the Asian markets. There
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UNESCO Bangkok Asia and Pacific Regional Bureau for Education United Nations Educational‚ Scientific and Cultural Organization GRADUATE EMPLOYABILITY IN ASIA GRADUATE EMPLOYABILITY IN ASIA GRADUATE EMPLOYABILITY IN ASIA i Published by UNESCO Bangkok Asia and Pacific Regional Bureau for Education Mom Luang Pin Malakul Centenary Building 920 Sukhumvit Road‚ Prakanong‚ Klongtoey Bangkok 10110‚ Thailand © UNESCO 2012 All rights reserved ISBN: 978-92-9223-395-2(Electronic Version)
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1. Threat of new Entrants The extent of barriers to entry depends on the strength of- i) Customer has little brand loyalty. If consumers of Airasia do not have brand loyalty‚ then the strength of the threat of new entrants is very high. The high numbers of competitors in the industry also decrease Airasia’s customer loyalty. Most of the travelers prefer low cost. New competitors which want to come in the industry have to spend little to compete with Airasia. ii) High capital requirement. The
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LOUIS VUITTON MOËT HENNESSY: EXPANDING BRAND DOMINANCE IN ASIA Bibliography: Pan‚ Yingang Asia Case Research Centre (University of Hong Kong) October 14th‚ 2004 Louis Vuitton Moët Hennessy Group‚ the world leader on the market of luxury products‚ was created in 1987 and resulted from the merger of Louis Vuitton (an upscale luggage company) and Moët Hennessy (pppsdcnmzxan upscale producer of champagne and cognac). Since its creation‚ LVMH has made changes to its structure and in 1997 LVMH started
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Name: Patrick Smith Period: 6th Date: 1/ 29/ 13 CHANGE AND CONTINUITY ESSAY PACKET UNDERSTANDING WORDS This essay asks students to access how larger global issues and themes such as gender‚ trade‚ technology‚ and environment have changed and remained the same. If any one essay will give students difficulties‚ it is likely that this essay will. Students will not only have to identify areas of change‚ but also areas of continuity across
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for the Subject Mktg 1: Principles of Marketing Mark Angelo B. Bugtac I – Executive Summary December 2000‚ AirAsia was an insolent subsidiary of deeply indebted Malaysian Conglomerate. Airline had only two planes. Tony Fernandes was a former managing director of Warner Musics Malaysian Operator. He assembled a group of small investors to buy AirAsia for 26 cents. AirAsia was known to have a first low fare in Asia. With in seven months of operation they all repaid all its debts. AirAsia earn
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The Strategic Analysis of Air Asia‚ can be done with the help of Michael Porter’s five forces. It describes the internal affection of the industry with elaborating competitive rivalry amongst the firms in the industry to the bargaining power of customers and suppliers. It also explains the threats of new entrants and already existing firms. Aforementioned‚ Air Asia has been assessed with all these five forces. Competitive Rivalry The demand function for air travel is affected by price‚ income‚
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_____Cameron Kashani_____‚ a review of: Spicer‚ John I. 2009. Biodiversity. New York: Rosen Pub Biodiversity and its decline is a subject often overlooked when talking about the dangers facing our planets ecosystem. A main reason for this seclusion is the vague nature of the word biodiversity. It is a term that has so many different meanings because of people’s different subjective interpretations. However at the Convention on Biological Diversity at Rio de Janeiro‚ Brazil in 1992‚ the term was
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