A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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focus on critical decisions The 10 steps to successful M&A integration By Ted Rouse and Tory Frame Ted Rouse is a partner with Bain & Company in Chicago and co-leader of Bain’s Global M&A practice. Tory Frame is a partner in London and leader of London’s Post-Merger Integration and Consumer Products practices. Copyright © 2009 Bain & Company‚ Inc. All rights reserved. Content: Editorial team Layout: Global Design The 10 steps to successful M&A integration Tailor integration to identify value‚
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I’m Not Scared Major Character Descriptions 1. Michele Amitrano- Michele’s compassion is his most projecting characteristic that makes him appealing to the reader. Throughout the novel‚ he exhibits empathy well beyond his years‚ often making readers forget that he is just nine. This can be seen clearly in three main instances. First‚ when he goes after his sister when she has fallen over (pg. 4) despite his own fears. Secondly‚ offering to complete the forfeit in place of Barbra when Skull forces
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M&S did not overtly follow any particular change management model(s). Therefore‚ it is helpful to examine the change initiatives that the company put in place using Balogun and Hailey’s (2004) ‘change kaleidoscope’‚ which outlines three aspects through which the change process can be viewed and assessed (see Figure 1). This diagnostic framework includes the organisational strategic change context‚ change contextual features and design choices. Effectiveness of the Change Programme and Agent(s)
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I’m Nobody! Who are you?”(poets.org). As I grew up I started to vanish more and more from the outside world. I was never married nor had any kids‚ this is because I for the most part lived in the isolation of my parents peaceful homestead. My older brother William and wife Susan were my main source of social communication due to my lack of connection with the outside world. After my parents death and many major happenings‚ I took it upon myself to stay at home and compile a stack of hundreds of handwritten
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Have you ever wondered why we love m&m’s so much? ... They taste great! They’re superior to ordinary‚ tasteless candy. But…What are they? This is the common reply to all who are given the delicious chocolate m&m’s. M&M’s are by far the finest chocolate that has been made‚ coated within a little shell‚ then colored and finally imprinted with the letter “M”. Since their introduction in 1941 as a treat for the military‚ M&M’s have become a popular candy for everyone to enjoy. The name is an abbreviation
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in India are sold on credit. M&M sells ‘Swaraj’ brand of tractors. When Mahindra & Mahindra (M&M) acquired Punjab Tractors Ltd (PTL) for RS 1‚489 crore in March 2007‚ the latter was a pale outline of its former self. Why? Chennai-based Tractor and Farm Equipment (TAFE ) bought Eicher Motors’s tractor division‚ increasing its market share to 22%. This brought TAFE‚ whose earlier market share was just 14 per cent‚ within striking distance of M&M‚ whose share was 31 per cent.
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M&M MEAT SHOPS—USING DEMOGRAPHICS TO DRIVE DECISIONS Known as the store with hundreds of meal ideas but only one aisle‚ M&M Meat Shops is Canada’s largest retail chain of specialty frozen foods with over 470 locations coast to coast. The demand for “ready-to-heat food” is increasing as more and more households are finding that they just don’t have time to make a home-cooked meal. This is an important demographic dimension for the company. The first M&M store opened in October1980. It was based
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SWOT analysis The strengths and weaknesses of a SWOT analysis focus on the current market position of a business in relation to its: • Customers – is the business meeting the needs of its target markets • Competitors- is the business offering a better way of meeting customer needs compared with its competitors • Internal resources- is the business making effective use of its internal resources to meet customer needs and deal with competition The opportunities and threats
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Purpose: To practice direct and indirect measurement Introduction: Do you think you could measure the average thickness of a sample of M&Ms without directly measuring selected M&Ms? The answer is "yes‚" and in this activity you will make direct and indirect measurements of the thickness of M&Ms. You will compare the results and evaluate the reliability of each method of measurement. Be sure to view the tutorial on the proper use of the vernier caliper. Please re-visit the information on when
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