A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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“A Pivotal Moment” Narrative Composition I had never been so anxious in my life. Standing in the hallway‚ I watched as the expressions on people’s faces changed as they stared at the tiny paper. I was only in the sixth grade‚ but this seemed like the most important moment of my life. This day could end up shaping my future and help me to accomplish my dream‚ or‚ do the complete opposite. Today‚ the grade six‚ basketball A team had been announced. I pushed past the anxiety and went over to look
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Andrew Saunders December 5‚ 2012 History of Sports in America Significant Moment in Sports A Golden Moment What type of moment constitutes a significant moment in a sport? The sport and society must be changed in a way that only could have been brought by this moment. The sport itself must be defined by the moment‚ and society’s view of the sport must be influenced by this moment. In the summer of 2008 during one of the greatest spectacles in sports‚ the whole world was fixed on the Olympics
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Hopwood Eng 201 September 8‚ 2014 What is a memorable moment? It can be something that makes someone happy or sad. It is usually a big event that happens and you will never forget it. What was one of the most memorable moments in my life? One of my most memorable moments happened during my teenage years. However it was not a memory of a full day or even an hour. It was a mere second of realization. That mere second has affected how I view people‚ life and the world. It was the summer before
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Thinking back in time I found the poem “ This Moment” by Eavan Boland a complicated poem when I read it for the first time. I started to question myself once I finish reading it‚ what does this poem wants to tell us? The sentence was very short and each stanza doesn’t seem to be very related to each other. However‚ once I read it for the 2nd and 3rd time‚ I came to realize that the speaker wants to describe about a specific moment in her life. Starting from the daily life and activities she did
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A Memorable Moment What does envy mean? Arresting Opening Scene During the month of October in Santa Fe‚ New Mexico‚ all the schools were preparing for another season of basketball. It’s a year that everyone looks forward to; all the athletes‚ coaches‚ spectators‚ and supporters. The girls’ basketball team at my school was very good and over the years I’ve heard growing up that it’s a lot of hard work and also how the coaches set very high standards for their players. In addition‚ the girls’
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THE MOST MEMORABLE MOMENT IN MY LIFE Of course my wedding and the births and arrivals of my children are the most memorable moment in my life. But the most memorable moment that threatened my life was the terrible aircraft crash occurred to me 11 years ago‚ only a few flashback memories are what is left in my head. It was windy condition at Labuan Island in October 2000. My friend and I was planned to fly 2 aircraft that was Hawk 108/208 to Sandakan and Sipadan Island for Navigation sortie. We took
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An Embarrassing Experience The small embarrassing moments in life are the ones that make us laugh and cry. I have done countless embarrassing things in my life‚ and when I look back I have to laugh because most of them are extremely foolish acts by me that back fired on me. I was a member of my school drama club. At the end of the year‚ we were going to present a play based on a famous book called Jane Eyre. I was to play the part of the main male character‚ Mr. Rochester. Our play was going to
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I’m Nobody! Who are you?”(poets.org). As I grew up I started to vanish more and more from the outside world. I was never married nor had any kids‚ this is because I for the most part lived in the isolation of my parents peaceful homestead. My older brother William and wife Susan were my main source of social communication due to my lack of connection with the outside world. After my parents death and many major happenings‚ I took it upon myself to stay at home and compile a stack of hundreds of handwritten
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Unforgettable Moment By Aida Raihanah Everyone have their own unforgettable moment‚ including me. I have many unforgettable moment. One of it is the moment I went to my grandparent’s house at Terengganu with my family a couple years ago. Terengganu is the place where nature embraces heritage. There are many wonders of Terengganu and many things to explore. Actually‚ my father did not plan to take us for a walk at there. But he did when my siblings persuade him to. Luckily‚ our persuasion was
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