How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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What was the most important cause of World War 1 On Sunday 28th June‚ 1914‚ the heir to the Austro-Hungarian Throne‚ Archduke Franz Ferdinand‚ and his wife‚ were assassinated by Gavrilo Princip‚ part of a Serbian Terrorist Group‚ called the Black Hand at Sarajevo‚ the capital of Bosnia and Herzegovnia. This event and the tension between Europe was a trigger that set off declarations of war and resulted in World War 1. Tensions had been building up in Europe for decades through Nationalism‚ Imperialism
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Frederick Winslow Taylor‚ the acknowledged ’Father’ of scientific management was a pre classical contributor. Taylor was the founder of a system that stated the relationship of workers and managers to the realm of new science/technology. Scientific management is the approach emphasing production efficiencies by scientifically searching for the ’one best way’ to do each job. Taylor pioneered his signature time and motion studies of work processes through this movement‚ developed an array of principles
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The First World War (1914 -1918) was the most destructive event in the 20th century of world history‚ which covered the entire global and all nations in the world. “At the war’s end‚ all European belligerents were economically depleted and suffered devastating losses in human life‚ which totaled nearly ten million.”1 Statistically‚ the numbers of people who died in those four years of war were 1‚800‚000 Germans‚ 1‚700‚000 Russians‚ 1‚384‚000 French 1‚290‚000 from Austria-Hungary and 743‚000 British
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“Sinners in the Hands of an Angry God” Essay In Connecticut during the mid-eighteenth century‚ Jonathan Edwards‚ a zealous pastor and preacher‚ gave a sermon called‚ “Sinners in the Hands of an Angry God.” The purpose of doing so was to awaken the people of the congregation to the Puritan philosophy. Edwards does not deliver this sermon lightly for he must use other factors‚ such as fear‚ to make up for the lack of evidence. Throughout Edwards’ sermon‚ he uses the fallacies an appeal to fear and
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12 Angry Men Analysis 12 Angry Men is a movie‚ directed by Sidney Lumet‚ about twelve jurors who are deliberating a murder trial. An 18 year old has been accused of murdering his father and the jury has retired to determine his fate. The jury performs a preliminary vote and the results came out to be eleven for guilty and one‚ the architect played by Henry Fonda‚ for not-guilty. The rest of the jury then begins to persuade the architect that the accused is actually guilty. Each member of
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video The Angry Eye Jane Elliott also did an experiment with college students in which made people emotional‚ and helped to open their eyes to see what people of color experience daily. She used the same example of blue and brown eyes to show who was in power. She created the scenario to make it seem as
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solution was to make the Church of England. A group of people that followed the church were called the Puritans‚ but they did not agree with what the Church was teaching. They broke off‚ and started practicing their own new form of worship which was not well liked by the Church of England. The Church of England started punishing the Puritans for it. The Puritans decided to risk their lives and go to the New World‚ so they could practice their faith freely. At the center of their faith was God‚ they
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Angry White Men Case Study The article in The New York Times titled “Angry White Men‚” goes on to discuss the effects a changing world has had on the longtime beneficiaries of privilege. The ever evolving gender relations and shedding of long held traditional gender stereotypes regarding roles in society are depicted as reasons for infuriating some of today’s white males. This case study also details many of the phenomena portrayed in this unit‚ sociology of gender. “Angry White Men” is a
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For more than half a century‚ “12 Angry Men” has served as America’s foremost cinematic self-image. It’s a terrific entertainment‚ but that alone doesn’t explain its status as one of IMDB’s perpetual top-10 films of all time (No. 6 as I write this)—an old-school‚ single-set talkathon perched incongruously among adolescent fantasies. Like Schindler’s List (No. 7)‚ it speaks powerfully to our belief that one individual with a conscience can make a real difference in the world‚ and that’s a genuinely
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