Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Acknowledgement In order to do this project I acknowledge a special thanks to those people who support me in compiling this report without those people this may not be possible to complete. First of all I would a be rush to thank to the ICBT where I study and I express my sincere thanks to our lecture Ms. Nirosha who assign this project and guided me to throughout this project. I would like to convey my inner feeling for all those people who gave their full support and help me throughout the
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APPENDIX ONE Sales Management 230 Semester 2‚ 2010 ASSIGNMENT COVER SHEET Name: ____________________________________________ Student ID: ______________________________ Tutor’s Name: ______________________________ Day & time of tutorial: ______________________________ Date submitted: ______________________________ If the given name by which your tutor knows you differs from your name on University records‚ you should indicate BOTH names above
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Introduction Sales promotion is of paramount significance in today’s marketing world by which marketer want to make their product reachable to their desired customers mind for making him or her remind regarding purchasing their product. For this term paper my selected topic is sales promotion which is one of the branches of marketing where I will briefly discuss sales promotion strategy‚ tools & ways to develop it. For each and every issue‚ the practical examples of the different renowned companies
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Entertainment It is a known fact that there is a great diversity of entertainment options. There are many forms of entertainment targeted towards population for different purposes such as educational‚ informative‚ or pure entertainment purposes. To begin to talk we would say that as everything‚ entertainment may be looked whether as a positive or negative thing. Of course‚ opinions about this topic can be many‚ depending on the angle we might be looking at it. On the one hand‚ entertainment is
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Business School‚ University of Wales‚ Cardiff‚ UK Keywords Communication‚ Face-to-face communications‚ Sales‚ Salesforce‚ Performance Abstract While the effect of communication apprehension on a multitude of psychological and performance variables has been studied in many other disciplines‚ it has not been extensively examined by sales researchers. This article considers communication in the sales transaction from the perspective of communication apprehension‚ and investigates the role of communication
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History Car boot/trunk sales or boot/trunk fairs are a mainly British form of market in which private individuals come together to sell household and garden goods. The term refers to the selling of items from a car’s boot or trunk. Although a small proportion of sellers are professional traders selling goods‚ or indeed browsing for items to sell‚ the goods on sale are often used but no longer wanted personal possessions. Car boot sales are a way of focusing a large group of people in one place
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objectives of that policy. What are the key functions of management and the role of each function? What are the steps in the Sales Management model? Describing the Personal Selling Function -> Defining the Strategic Role of the Sales Function -> Developing the Salesforce -> Directing the Salesforce -> Determining Salesforce Effectiveness and Performance What are the 7 characteristics of the Best Sales Organizations? Create a customer-driven culture throughout the sales organization and firm
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TABLE OF CONTENTS Pages Approval Sheet i Recommendation Sheet ii Acknowledgement iii Thesis Abstract iv Chapter 1 INTRODUCTION a. Introduction ………………………………………………….. 1 b. Statement of the problem ……….…….……………….…..…. 2 c. Importance Significance of the Study ….………..……..……..3 d. Assumption and Hypothesis …………………………….……4 e. Objective of the study …………..………….……………….…5 * General Objectives ………………..
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Sales Approach Dialogue Script & Role Play JillyBean PART 1: Sales Approach & Discovery Process Step 1: Introduction Setting: This is the first official meeting between the lululemon sales person and General Manager of Good Life Fitness. Prior this meeting the sales person has contacted the General Manager through a cold call to establish the General Manager is in need of lululemon product. As it turns out the Good Life Manager has had troubles with reliable
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