International Journal of Business and Management; Vol. 8‚ No. 5; 2013 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Employee Dissatisfaction and Turnover Crises in the Malaysian Hospitality Industry Ahmad Rasmi Suleiman AlBattat1 & Ahmad Puad Mat Som1‚ 2 1 2 School of Housing‚ Building and Planning‚ Universiti Sains Malaysia‚ Malaysia Sustainable Tourism Research Cluster (STRC)‚ Universiti Sains Malaysia‚ Malaysia Correspondence: Ahmad Rasmi Suleiman
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Work Motivation -Studies of its Determinants and Outcomes Christina Bjorklund AKADEMISK AVHANDLING Som for avlaggande av filosofie doktorsexamen vid Handelshogskolan i Stockholm framlaggs for offentlig granskning fredagen den 27 april 2001‚ kIlO.I5 i Aulan‚ Handelshogskolan‚ Sveavagen 65. Work Motivation -Studies of its Determinants and Outcomes tJl\ STOCKHOLM SCHOOL OF ECONOMICS EFI‚ THE ECONOMIC RESEARCH INSTITUTE ~~‚- ’ EFIMission EFI‚ the Economic Research Institute at
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services) Levit (1990)‚ ways of handling customer complaints‚ 3rd edition‚ Industrial marketing Levitt R P(1985) Marketing imagination‚ 3rd edition clays ltd‚ England Martyla (1995) Consult your customer’s 3rd edition clays ltd England Mbonigaba (1995)‚ need to make customer satisfaction‚ 2nd edition‚ marketing management Miner (1992)‚ behaviors of the worker‚ 5th edition Harvard business Review 40 Muchinsky (1993) Behavior of peo ple in organizations‚ marketing management‚ pp343 Ngahu (2001) Factors of business
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Right People (2000)‚ Prentice-Hall‚ Billsberry * Staffing Organizations (2012)‚ McGraw-Hill‚ Heneman & Judge * What is person-environment congruence? Supplementary versus complementary models of fit (1987)‚ 31‚ Journal of Vocational Behaviour‚ Muchinsky & Monahan
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THE RELATIONSHIP BETWEEN ABSENTEEISM AND ON - SITE EMPLOYER SPONSORED CHILDCARE INDUSTRIAL AND ORGANISATIONAL PSYCHOLOGY Acknowledgements I hereby express my sincerest thanks and gratitude to the following persons for their respective contributions: My supervisor‚ Dr Dirk Geldenhuys‚ for his continued support and guidance. Mr Carol Hardijzer‚ for his guidance and ongoing encouragement. Vanessa Hendricks and Priya Christopher‚ for their enduring patience with my ongoing requests
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MGTS 1601: Organizational Behaviour Group Effectiveness Ancona ‚ D.G.‚ Kochan‚ T. A.‚ Van Maanen‚ J.‚ Westney‚ D.E.‚ Scully‚ M.A. 2004‚ Managing for the future: Organizational Behavior & Processes .Mason: South-Western College Publishing Due to the constantly changing business world companies are seeking to inspire their workers to be creative and work together‚ thus the emergence of group work (Bray & Brawley‚ 2002). The purpose of this essay is to show how Ancona’s model can
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ORGANIZATION CULTURE AT SARVA SHIKSHA ABHIYAAN STATE PROJECT SET-UP‚ TAMIL NADU A STUDY conducted by Dr. G. Revathi Loyola Institute of Business Administration Loyola College Chennai 600 034 2008 i ABSTRACT The culture of any organization‚ although it can be variously defined‚ includes the shared norms and values that guide organizational participants’ behaviour. The Management of the SSA State Project office‚ Tamil Nadu commissioned this study to understand the organization’s
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Abstract With the increasing competition‚ it is imperative for organizations to bring about managerial innovation and focus on managerial effectiveness. Studies indicate that only 27% of success at work is contributed by an employee’s Intelligence Quotient‚ the rest of it being contributed by Emotional Intelligence. This paper attempts to study the role of Emotional Intelligence in Managerial Innovation and Effectiveness. The results of the study indicate a positive correlation between Emotional
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to qualitative research interviewing. Thousand Oaks‚ CA: Sage. Lewin‚ K. 1951. Field theory in social science. New York: Harper & Row. Meadows‚ D.H.‚ Meadows D.L.‚ Randers‚ J.‚ Behrens III‚ W.W. 1972. The Limits To Growth. N.Y.:University Books. Muchinsky‚ P. M. 2003. Psychology applied to work (7th ed.). Belmont‚ CA: Thomson Wadsworth. Nonaka‚ I. 1988. Toward Middle-Up-Down Management: Accelerating Information Creation Shaughnessy‚ J. J.‚ Zechmeister‚ E. B.‚ & Zechmeister‚ J. S. 2003. Research methods
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Applied H.R.M. Research‚ 2010‚ Volume 12‚ Number 1‚ pages 17-39 An Investigation of Country Differences in the Relationship Between Job Satisfaction and Turnover Intentions Lap Luu California State University‚ Long Beach Keith Hattrup San Diego State University The relationship between job satisfaction and turnover is important due to the extensive costs of turnover in most organizations. Unfortunately‚ little is known about how cultural differences at the national level‚ such as differences
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