Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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3 Salesforce 1. How does Salesforce.com use cloud computing? Cloud computing refers to the use of different software applications over the Internet. Salesforce.com provides CRM and other software applications using the software-as-a-service business model over the Internet‚ which eliminates the need for companies to heavily invest in up-front hardware and software and reduces the time to implement new programs and maintain them. Subscribers to Salesforce.com only are required to pay
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Harvard Case Review and Analysis 1. Jeff Immelt’s strategies for GE were solid in a theoretical sense. The company should have been delivering above-average returns and seen all the positives that he preached about it. The reason this did not happen and they faced some humiliation in 2008 until 2010 were due to GE Capital. Immelt thought that they were diversified enough to survive the economic downturn. However this proved to be wrong. In an interview for BusinessWeek magazine David Magee
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___________________________________________________________________________ IBM Brand Equity Restoration and Advertising Evolution [pic] ______________________________________________________________________________ This case was written by Professor Michele Greenwald‚ Visiting Professor of Marketing at HEC Paris‚ for use with Advertising and Promotion: An Integrated Marketing Communications Perspective – 7th edition by George E. Belch and Michael A. Belch. It is intended
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TOM INGRAM & ASSOCIATES‚ Inc. High Impact Projects A Newsletter About Solutions and Creating Exceptional Value Software Company Narrows Focus from 1 Million Prospects to 40 – Closes 30 Sales in First Year! After 3 Years of Revenues Less than $2 Million‚ Sales Soar to $75 Million in 4 Years! Systems Produce Paybacks for Clients of more than 10-to-1 Stopped Trying to Sell to Information Technology Department – Found Line Executives With An Urgent Need to Buy CEO Found a Way to Reduce
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argument. It is the cherry on the top of the cake‚ but it is not meaningful to the customer as a main sole advantage. Option number three is way too groundbreaking to have success on the US market. First of all‚ 90% of US subscribers choose postpaid services because it is almost common knowledge that it is a better deal. It seems like a dangerous strategy to go in such a small niche it you want to reach high numbers of people. Secondly‚ there is the contract issue that tends to push the customer away
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Application Project Adviser August 18‚ 2012 Date Far Eastern University Diliman THESIS COORDINATOR‚ DEPARTMENT HEAD AND DEAN’S ACCEPTANCE SHEET This Application Project entitled INTERACTIVE EDUCATIONAL APPLICATION FOR CHILDREN (I-TEACH) After having been recommended and approved is hereby accepted by the Department of Computer Studies of Far Eastern University Diliman __________________________________ Michael R. Resurreccion Application Project Coordinator __________________________________
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ICE-FILI CASE 1 - How attractive is the Russian ice cream industry in 2002? The main data about the attractiveness of this market are: - The consumption is about 6 times lower than in France‚ Canada‚ US because of a different mode of consumption. Indeed‚ Russians consider Ice Cream as an “on the go” snack and not as a dessert they can have at home. - producing in Russia implies a certain adaptability of recipes since traditional Russian ice creams contain less fat and are made with natural
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Pricing Strategy Group Coursework Pricing Simulation: Universal Car MBA Students | * | Date | 26 May 2013 | 1. Situation Analysis (Pre- game) Before starting the simulation game we have analysed the available data based on the metrics below: * Market Conditions * Prices * Costs 1.1 Market Overview Market Size & Fleet Allocation Comparing the 3 cities‚ we have identified Orlando as the biggest market followed by Miami with Tampa being the smallest
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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