Title: Case # 15 The Fall of IBM and Case #16 IBM in 2009 Objective To be the world’s leading mainframe and software Service Company that offers its customers professional innovative services that deliver value by providing them with state of the art solutions that leverage IBM’s industry and business process industries. Problems During the mainframe system era‚ IBM’s competitors began selling cheaper and high performing IBM compatible central processing units that posed a threat
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IBM CASE STUDY - DECADE OF TRANSFORMATION The IBM’s rise to the top and its abrupt fall followed by its decade of transformation‚ boldly highlights the importance of a solid strategy IBM was the synonym for greatness and profitability during early 1990’s but the lack of company’s ability to foresee into the future & its internal issues cost the company bigtime.It registered its first loss during 1991 mainly due to its inability to adopt to the customer centric PC industry. Phase 1: Incremental Improvement
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Competency Model for HR Professionals Business Partner Oriented Mission HR Expert Knows HR Principles Strategic Planner Customer Oriented Systems Innovator Applies Business Procedures Understands Team Behavior Manages Resources Change Agent Uses HR Tools Manages Change Consults Leader Analyzes Ethical Takes Risks Uses Coalition Skills Ethical Decisive Develops Staff Creates Trust NAPA Influences Others Advocate Values Diversity Resolves
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the accelerating media industry‚ discovering relevant business insights within the chaos of available information can lead to substantial competitive advantage". 2. Explain why it might be useful to have detailed Web site metrics like those IBM provides. It is helpful to have detailed Web site metrics because it allows the company to see customer behaviors and in turn be able to make business decisions based on the data. Collecting data‚ connecting the data together and leveraging it. That
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SUBMITTED BY: SWATI AGARWAL ROLL NO-01 PGDB-IB STRATEGY CASE STUDY: IBM Q1. Outline the relevant trends in IBM"s external environment which could have prompted its then CEO to consider long term changes in IBM’s business portfolio. Ans.) IBM’s CEO Samuel J. Palmisano‚ was considering a change in long term change in business portfolio in terms that instead of just using in-house resources for merely selling and servicing technology‚ they could help big conglomerates
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Lotus and IBM Knowledge Management Strategy An Overview September 2000 A Lotus Development Corporation White Paper Copyright 2000 Lotus Development Corporation. All rights reserved. Not for reproduction or other use without express written consent of Lotus Development Corporation Table of Contents The Dynamics of Knowledge Management People‚ Places & Things The Raven Development Project Implementation Scenario Conclusion White Paper Description This overview describes the Lotus
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The Wisdom of My Crowd: Motivation and Audience in Enterprise Social Tagging Jennifer Thom-Santelli Cornell University‚ HCI Group 301 College Avenue Ithaca‚ NY USA 14850 +1 607 255 7826 Michael J. Muller IBM Research One Rogers Street Cambridge‚ MA USA 02142 +1 617 693 4235 jt17@cornell.edu michael_muller@us.ibm.com ABSTRACT Social tagging systems allow users to share resources categorized according to community-generated tags. These systems serve to organize personal information
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IBM Business Consulting Services IBM Strategy and Change Services — Operations Strategy Helping clients with critical business issues Clients look to Operations Strategy for help with these critical business issues: • Cost efficiency and performance improvement • Focus on company’s core business • Increasing shareholder value • Continuous process improvement • Maintaining competitive edge • Improving customer service quality Drawing on the strength of the full Highlights strategy and change
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IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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Resources Capabilities Core Competencies How does it help Healthymagination? Did it fit? Jeff Immelt • Possess excellent leadership skills to provide a clear direction for the company in the expansion of Healthymagination. • Is decisive in making important decisions. He is competent in managing GE. • Is adventurous to come out with Healthymagination even though he knew that healthcare is not strength of GE. He has succeeded in utilizing GE’s available resources to promote Healthymagination.
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