1) IBM’s transformation from a “product-centric” to a “service-centric” organisation required investments in a number of key areas. The CEO of IBM at that time was Louis Gerstner Jr. He placed importance on focus‚ speed‚ customers‚ teamwork and execution. Gerstner totally revamped the company’s whole operating procedures‚ from top management to bottom‚ by standardising global core processes‚ centralising the company to leverage its strengths as provider of solutions to customers‚ fixing the core
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INDIAN INSTITUTE OF MANAGEMENT AHMEDABAD • INDIA Research and Publications Minimizing Customer Waiting Costs for Rental Vehicle Providers using Threshold Reservation Policies Jennifer A. Pazour Debjit Roy W.P. No. 2012-12-05 December 2012 ✏ ✓ The main objective of the Working Paper series of IIMA is to help faculty members‚ research staff‚ and doctoral students to speedily share their research findings with professional colleagues and to test out their research findings at the
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Competitive Position of IT Company: International Business Machines (IBM) Case Study I. Introduction: The Company that has been chosen for this case study is International Business Machines abbreviated IBM. This company was founded by Herman Hollerith in 1896 as the Tabulating Machine Company. It was later incorporated as the Computing Tabulating and Recording Corporation on June 16 1911. The Company was listed in the New York Stock Exchange in 1916 and one year later the Canadian and South
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Introduction IBM is one of the most successful technology and consulting companies in the world. In 2012‚ its brand name is in second place in international brand equity rankings‚ just behind Coca Cola. With its 433‚362 employees it is operating in 170 countries and able to generate profit of $15.85 billion per year. The company itself has been founded in 1911 trough a merger of three technology companies. In 1924‚ the company’s name was changed to International Business Machines‚ abbreviated to IBM. Initially
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IBM - SWOT Analysis Strengths Since IBM was founded in 1896‚ it has gone through a very long experience in the technological industry with a very strong brand name. The company has a wide range of products to appeal and attract different customer needs and to maintain its competitive position. IBM in 2009 was considered as one of the largest and most profitable computer services company in the world with a market capital of about $119 billion and 319‚000 employees speeded in 150 countries around
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“Leadership‚ Change and Growth: CIO as a driver of business at IBM” Dr Shaobo Ji Sohaib Amjad Sn#100616776 Abstract: The case study analyses the evolving role of CIO at IBM as a driver of growth and change within the organization. It makes an attempt to first describe 2 key challenges facing a CIO working for a “smart” and integrated enterprise and ends by making recommendations which can serve as a blue print not only for IBM but for any organization looking to use IT as a primary source
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industry at that period and was extremely successful in the market. 2. From 1970s to 1980s‚ IBM kept on introducing a series of IT innovations including hard disk‚ floppy disk and the IBM PC in the early 1980s. These products fit the customer needs perfectly at that period and soon dominated the market. The factors led to IBM’s problems during the late 1980s including: 1. The wrong strategies made by IBM against changes in the needs of the customer. At that time‚ the customers increased the need
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president of human resources for IBM corporation‚ was in the midst of a 10-city-in-two-weeks business trip that would take him from IBM’s headquarters in Armonk‚ NY‚ to several cities in Central and Eastern Europe‚ Africa‚ India‚ China and several spots in Asia. His schedule was a fitting metaphor for IBM’s strategic and human capital challenges. Randy was reviewing his recent meeting with Sam Palmisano‚ the CEO of IBM. Randy had been the chief HR executive at IBM since 2000‚ joining when Lou Gerstner
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Current Price (04/19/13) Target Price (IBM-NYSE) NEUTRAL Outperform 10/08/2009 $190.00 $200.00 IBM reported a dismal first quarter missing the Zacks Consensus Estimate on both lines. Revenue growth was particularly weak‚ due to execution problem and lackluster demand. We believe that sluggish IT spending remains the major headwind in the near term. Additionally‚ increasing competition in the hardware segment is another significant concern going forward. IBM continues to expand its Power systems
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Enterprise Introduction Framed by the year 2009‚ the International Business Machines Corporation (hereafter IBM) aims at becoming a ‘globally-integrated enterprise’ and is therefore facing the act of balancing between being deeply connected (in order to provide value for customers and society) and yet above the fray (to avoid divisive controversies). Over its nearly 100 year history‚ IBM moved from international (exporting form the U.S.) to multi-national (with subsidiaries in many countries) to
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