IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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Few companies have had such a long history of ups and downs as IBM. What were some of the keys to its recent success? Can its plan to solve some of the world’s most challenging problems succeed? Why or why not? International Business Machines‚ abbreviated IBM and nicknamed "Big Blue"‚ is a multinational computer technology and IT consulting corporation. IBM manufactures and sells computer hardware and software and offers infrastructure services‚ hosting services‚ and consulting services in areas
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The Decade of Fear was essentially caused by one man – Joseph McCarthy. When he served on the Senate from 1947-1957‚ he seemed to make it his personal mission to eradicate all traces of communism from the earth (or at least America). Right away‚ he went after Hollywood‚ black-listing anyone involved in the entertainment industry whom he thought might be linked with communists. The following year‚ he released a list to the public with the names of 154 organizations he believed to have communist affiliations
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America’s Ten Biggest Corporate Turnarounds By 24/7 Wall St. Corporate turnarounds are almost never engineered by a single person. A CEO who takes a failing company and makes it successful again obviously has help from management‚ a board‚ along with customers and shareholders. The vision for how a company can change and the execution skills to put the vision to work begin with the chief executive. Most large turnarounds have several things in common. First‚ most new CEOs cut staff sharply to
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The Amazing Decade of the 1960s “Ask not what your country can do for you‚; but what you can do for your country-John F. Kennedy”(“John F. Kennedy”). The 1960s was full of excitement‚ but also filled with shock and disappointment. The people and events of the 1960s impacted the later decades to come. The 1960s also had a lot of improved technology. Martin Luther King Jr.‚ John F. Kennedy’s assassination‚ the Supercomputer‚ and unisex fashions were all a big part of the 1960s throughout America.
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1) IBM’s transformation from a “product-centric” to a “service-centric” organisation required investments in a number of key areas. The CEO of IBM at that time was Louis Gerstner Jr. He placed importance on focus‚ speed‚ customers‚ teamwork and execution. Gerstner totally revamped the company’s whole operating procedures‚ from top management to bottom‚ by standardising global core processes‚ centralising the company to leverage its strengths as provider of solutions to customers‚ fixing the core
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IBM Case Study 1. What factors led to IBM’s success during the 1960s and 1970s and its problems during the late 1980s and early 1990s? Watson Jr. hit a home run when he invested $5 billion to develop the System/360 computer family‚ which utilized an integrated semiconductor chip and modular components. Taking full advantage of this innovative momentum‚ IBM debuted other products during that time which enabled the company to rise to the top of the IT industry. These products included hard and floppy
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“Leadership‚ Change and Growth: CIO as a driver of business at IBM” Dr Shaobo Ji Sohaib Amjad Sn#100616776 Abstract: The case study analyses the evolving role of CIO at IBM as a driver of growth and change within the organization. It makes an attempt to first describe 2 key challenges facing a CIO working for a “smart” and integrated enterprise and ends by making recommendations which can serve as a blue print not only for IBM but for any organization looking to use IT as a primary source
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1. IBM: A Systematic Financial Analysis. 1.1 Introduction In order to make informed investment decisions‚ potential investors should carefully analyze all available information about the company (or companies) that they are planning to add to their portfolios. One such way is by performing a systematic financial analysis for each of the companies in question (Giroux 2003). The results of this analysis can then be used to determine whether or not the company presents a sound investment
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Introduction IBM is one of the most successful technology and consulting companies in the world. In 2012‚ its brand name is in second place in international brand equity rankings‚ just behind Coca Cola. With its 433‚362 employees it is operating in 170 countries and able to generate profit of $15.85 billion per year. The company itself has been founded in 1911 trough a merger of three technology companies. In 1924‚ the company’s name was changed to International Business Machines‚ abbreviated to IBM. Initially
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