Customer knowledge management via social media: the case of Starbucks Alton Y.K Chua and Snehasish Banerjee Abstract Purpose – The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management (CKM) in organizations relying on a traditional bricks-and-mortar business model. Design/methodology/approach – The paper uses a combination of qualitative case study and netnography on Starbucks‚ an international coffee house chain. Data retrieved
Premium Knowledge management Social network service Twitter
What is a “call to the ministry” ? by Ken Temple Regional Representative Southeast USA Frontiers (770) 277-6399 ( office ) kentemple@juno.com What is a “call to ministry” ? Is it more subjective or objective? It is just for preachers and pastors and missionaries‚ or is it also for the Christian businessman and plumber‚ the housewife and mother? Is it only one’s vocation‚ or does it also refer to salvation and relationship with Christ ? Os Guinness‚ in his book‚ The Call‚ writes: “Calling
Premium New Testament Christianity Jesus
Ontario Football Club After reviewing the Toronto FC’s case study and doing some research about the Toronto’s Football Club I used the SWOT technique to analyse the strength‚ weaknesses‚ opportunities‚ and threats that the Football Club faced at a variety of stages. The club managed to populate the sport in Toronto by creating a great relationship with the fans. The article case study mentions how the club successfully over-deliver value with the fans in all interaction‚ which made the fans trust
Premium Major League Soccer Target market Target
head: The "Global" and the "Local" in Knowledge Management Victor De Jesus University of Mary Washington Introduction In a world were people with specialized skills are hard to find‚ corporations must find a way to hold on to their corporate knowledge. Many times this knowledge resides in the head of a person‚ which creates a situation when the employee decides to stop working for the corporation. A knowledge gap is created at the time of departure and it will require
Premium Knowledge management Management Tacit knowledge
Knowledge Management and Creative HRM Professor Ingi Runar Edvardsson University of Akureyri‚ Iceland Occasional Paper 14 Department of Human Resource Management University of Strathclyde 2003 Knowledge Management and Creative HRM Introduction Knowledge management (KM) is about developing‚ sharing and applying knowledge within the organization to gain and sustain a competitive advantage (Petersen and Poulfelt 2002). How‚ then‚ is human resource management (HRM) related to knowledge management
Premium Knowledge management Human resource management
1. Executive summary This report analyses the importance of knowledge management in the organisational context for maintaining competitive edge in the market. It conducts an analysis of the key areas in knowledge management with effective implementation of the different strategies for efficient knowledge management and knowledge transfer within the different levels of management in an organisation‚ these have been elaborated. Furthermore the report discusses the methods and strategies adopted
Premium Marketing Management Strategic management
Aravali Institute of Management Knowledge Management Term Paper Topic: Knowledge Management and Organization Behaviour (Tracing the interrelationship) Submitted To Mr. Prithwi T. Banerjee Faculty‚ AIM Submitted by Group No. 4 Harshad Vyas Om Prakash Suthar Bhawani SinghRathore Amit Mathur Gourav Rathi Abstract Organizations are collections of interacting and inter related human and non-human resources working toward a common goal or set of goals within the framework of structured relationships
Premium Knowledge management Knowledge Artificial intelligence
Knowledge Management in the Pharmaceutical Industry Introduction The study of Knowledge Management is a process that has been researched for centuries by western philosophers and traditional theorists‚ however it is only until recently that knowledge management has been the main focus for many organisations. Many have said that it was the publishing of Karl Wiig’s‚ “knowledge management foundations” (1993)‚ that sparked the huge interest in knowledge management and nearly two decades on KM is
Premium Knowledge management Pharmacy
The Professional Engineers of Ontario Code of Ethics‚ Section 77 of the Ontario Regulation 941‚ article two‚ states the responsibilities and obligations of an engineering practitioner with a strong focus on society‚ the public and conducting yourself as an engineer in an appropriate manner. The article outlines the engineering practitioner’s duty to public welfare as paramount‚ to educate the public truthfully about the profession of engineering‚ to perform duties only in which you are knowledgeable
Premium Engineering Ethics Engineer
Janet Quintana CHMN 201 – Section (eg. B02‚ C01‚ D07) D01 Church Evaluation Form Not every church will have every ministry. If they do not have a particular ministry‚ just indicate this in the space provided. Church #1 Name: West Ridge Church Church #1 Website: www.westridge.com 1. Ministry is…praying for others. a. Does the church have a prayer ministry? What does it look like? yes; The prayer portion of the website is more like a blog. This church has brought
Free Bible Christianity Prayer