ladies and gentlemen taking care of ladies and gentlemen IS THERE A ROOM IN THIS DYNAMIC INDUSTRY FOR YOU????? “OF COURSE! OUR BUSINESS IS SERVICE.” What is service? What is the secret being the best?-(asked t the General Manager of Oriental Hotel in Bangkok) SERVICE‚ SERVICE‚SERVICE SERVICE Webster’s New World Dictionary -the act or means or serving To serve is to: “provide goods and services for”&“be of assistance to.” With thousand of guest encounter each day‚ it is critical
Premium Hotel Seven deadly sins Tourism
Monique Chenard Hotel Security Kathyrn Adiar Course # HM/486 The hotel industry known for its promise of a great stay and exceptional service but recently many hotels now have to promise safety and security for its guests. After past events‚ which include the attacks on September 11 and the most recent attack on hotels the Mumbai attacks‚ many hotels are looking for new and improved ways to help keep their employees and guests safe. Many hotels are now implementing a new system of security
Premium Security guard Security Hotel
Hotel Front Office – Medium Size Hotel Kyle Beers HTT250 August 15‚ 2010 Prof. Israel Johnson Hotel Front Office – Medium Size Hotel How is the front office important to a hotel? The front office of any sized hotel is the brain of the operation. The front office concludes of employees and departments that make the hotel functional. Front office employees‚ such as front desk employees‚ make reservations via phone‚ check-in/check-out guests‚ address all guest questions‚ and suggest activities to
Premium Hotel Hotels Motel
outsourcing in hotels was not a popular concept but more recently with the downturn in the economy in the nineteen nineties more and more hotels are turning to outsourcing to help increase their revenues and maximize their profit potential. The use of outsourcing enables firms to maximize their resources and to reinforce their competitive advantage. One of the most popular areas for outsourcing in hotels would have to be the Food and Beverage sector. The decision to outsource by many hotels has been
Premium Hotel Outsourcing Hospitality industry
in-directly. Thus more industries‚ including the hospitality industry‚ are being affected and urged by consumers to change their habits. Consumers are demanding more eco-friendly products in their grocery stores‚ in the cars they drive‚ and even at the hotels they stay at on vacation. It has become clear through recent studies that consumers want more for their money and ‘more’ means eco-friendly. My focus for this paper is on the hospitality industry and how they are changing to become more eco-friendly
Free Environment Environmentalism Leadership in Energy and Environmental Design
Hotel industry is a place often times visited by travelers and with a large number of population who love to rest and relax by lodging‚ taking reception in parties‚ anniversaries celebration‚ birthday‚ weeding‚ business meetings and seminars for they are looking for a nice and convenient location where they can hold the event By this hotels are mushrooming in the City. Hotel is first being establish in 1850’s the first hotel build in the Philippines name Hotel Del Oriente in Binondo Manila. the
Premium Hotel Star Hotels
DeVry University HOTEL AUTOMATION Managerial Applications of Information Systems Francisco E. Lopez Contents INTRODUCTION 3 COMPANY BACKGROUND 4 THE PROBLEM 5 HIGH LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 6 TECHNICAL APPROACH 6 Guest Rooms 7 Administrative Components 8 BUSINESS PROCESS CHANGES 10 Business practices that will enhance the solution 11 HIGH LEVEL IMPLEMENTATION 11 SUMARY 12 REFERENCES 13 INTRODUCTION The purpose of this proposal is to
Premium Hotel chains
Seronay Date: February 7‚ 2013 Chapter 1 Introduction A hotel is an establishment that provides paid lodging on a short-termbasis. The provision of basic accommodation‚ in times past‚ consisting onlyof a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suitebathrooms and air conditioning or climate control. Today‚ most of the Hotels provide goods and services using computersystem. It helps to perform
Premium Systems Development Life Cycle Hotels Requirements analysis
About Colonnade Hotel and Resort The Colonnade is a 250-room‚ 4-star hotel that caters to business and leisure travelers. The hotel has been open for ten years and recently went through a complete renovation. It is centrally located‚ close to both the major office centers and the well-known city parks and museums. The hotel has received fairly good reviews on TripAdvisor and other travel sites and has a high rate of repeat guests. In addition to the 250 rooms‚ the hotel has approximately 50
Premium Hotel New York City Resort
Sustainability in Hotels the hospitality sector are relatively straightforward to record and interpret (e.g. occupancy percentages‚ capitalization rates‚ RevPAR‚ etc.)‚ sustainability has remained intrinsically difficult to quantify. Sustainability issues touch on nearly all aspects of hotel ownership and management‚ necessitating the alignment of environmental‚ social‚ and financial factors to promote responsible business operations over time. Despite the lack of clear‚ universally accepted metrics
Premium Sustainability Hotel Taj Mahal Palace & Tower