Focus on ICICI Bank’s Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives
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This form can be used to organize your thoughts about a case. As you perform your analysis remain open to the fact that your interpretation of the facts may change and therefore you should constantly revisit your answers. Define the Problem: Describe the type of case and what problem(s) or issue(s) should be the focus for your analysis. The type of case that this is an evaluation case. In this case‚ one of the major problems that will be the main focus is the simple fact that there have been
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ZENITH International Journal of Multidisciplinary Research Vol.2 Issue 5‚ May 2012‚ ISSN 2231 5780 STRATEGIC MOVE OF ICICI BANK: A CASE STUDY OF MERGER OF ICICI BANK AND BANK OF RAJASTHAN DR. ABHINN BAXI BHATNAGAR*; MS. NITU SINHA** *Associate Professor‚ Galgotias Business School‚ Greater Noida. **Research Associate‚ Galgotias Business School‚ Greater Noida. ____________________________________________________________________________________ ABSTRACT Changing is the regulation
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Day Chocolate case analysis Programme: E&BE ---- Marketing Group number 12-03 Group members: Table of content I. Introduction II. Answers to 5 questions Q 1: consumer segment Q 2: factors make Day Chocolate a strong brand --- a. consumer equity --- b. marketing mix (4P) --- c. competitive advantage --- d. S&W in SWOT analysis Q 3: future market --- a. O&T in SWOT analysis --- b. market trends of chocolate industry Q 4: what to do next
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ICICI BANK ABOUT ICICI BANK: ICICI Bank is India ’s second-largest bank with total assets of Rs. 4‚736.47 billion (US$ 93 billion) at March 31‚ 2012 and profit after tax Rs. 64.65 billion (US$ 1‚271 million) for the year ended March 31‚ 2012. The Bank has a network of 2‚766 branches and 9‚363 ATMs in India‚ and has a presence in 19 countries‚ including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery
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Change Management @ ICICI By Group-5 Group Members: 1)Adrish Ray 2)Deepak Prakash Tejale 3)G.B. Sambhrama 4)Girish Krishnamurthy 5)Neelkant Rajaghatta 6)Neha Gupta Q1. ‘ The changed focus of ICICI to become a non-stop shop for financial services necessitated the changes in the organization culture and goals.’ Analyze the changes implemented by Kamath in mid-1990s and comment briefly on the necessity and efficacy of these changes. Answer : In 1996‚ when Kamath took charge
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| | | Small Scale Industries: An Important Catalyst for the Growth of India’s Economy | |ESBD REPORT | |TANYA GUPTA ( 131)
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Harvard Case Study Analysis What is an ANALYSIS? analysis Function: noun Inflected Form(s): plural analy·ses \- s z\ Etymology: New Latin‚ from Greek‚ from analyein to dissolve (from ana- + lyein to loosen‚ dissolve) + -sis -1 : separation or breaking up of a whole into its fundamental elements or component parts 2 a : a detailed examination of anything complex (as a novel‚ an organization‚ a race) made in order to understand its nature or to determine its essential features : a thorough study
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Educator Insights: Ben & Jerry’s—Japan: Strategic Decision by an Emergent Global Marketer ABSTRACT Marketing students thrive on identifying an ideal foreign market for a product and devising a plan to launch and promote the product. As elegant as the plans may be‚ though‚ resources are constrained‚ and firms that are just emerging in the global marketplace may have a correspondingly constrained range of options available. The decision of Ben &’ ferry’s whether to enter the Japanese market—and
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reach. This could establish the brand globally and maintain supremacy of this brand with continuing to maximize profits and enhance their corporation. They are led to focus on a strategy of maximizing merchandizing and television revenues and in some cases stock values‚ on an international basis. This business model is not unique as Manchester United and Disney’s Lion King have already adopted it. Manchester United was of course main inspiration because it is master of this new globalization and commercialization
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