CUSTOMER CARE IN ICT OUTCOME 1: Know how to provide customer care by establishing customer relationships 1.1 Describe the uses of interpersonal communications – verbal and non-verbal techniques Verbal communication is one way for people to communicate with others in a face to face environment. Effective verbal or spoken communication is dependent on a number of factors. Clarity of speech‚ remaining calm and focused‚ being polite and etiquette will all aid the process of verbal communication.
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The advantage of using ICT to support direct teaching and selfstudy Mgr. Jana Denemarková‚ Ph.D.‚ Mgr. Dita Gálová Brno University of Technology – Institute of Foreign Languages Brno‚ Czech Republic E-mail: denemarkova@fme.vutbr.cz‚ galova@fme.vutbr.cz Abstract This paper focuses on the possibilities of using ICT for self-study of foreign languages and as a support of direct teaching. Following the development projects of the Ministry of Education‚ Youth and Sports‚ teaching English at
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Hochschule Wismar Cape Peninsula University of Technology ICT Infrastructure INFORMATION COMMUNICATION AND TECHNOLOGY SAFETY AND SECURITY Tonata Odey Ashie Uwanga 03 June 2013 CONTENTS Abstract...................................................................................................................................... 3 Overview of Risks and Controls ................................................................................................. 3 Data Center and Network Operations
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Information Up to date • Users will use info User Confidence • Users believe info correct Targeted • Very specific • Accuracy • Data protection act • accuracy Topic 3 How to find information On line sources • intranet • internet CD Rom NON – ICT sources • Paper invoices‚ bank statements • Reports • directories • Letters • journals Topic 3 Examples of information a manager might need from the internet Tax information to reduce bills Information about competitors Details about laws and regulations
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B062 practical use of ICT Introduction I have been asked by the deputy head teacher at Lakeview School‚ Mr Brown to produce a system that will help him to give out awards. Therefore Mr Brown is my target audience. Since Mr Brown is not an experienced user of ICT I will have to make a system which is easily usable. Analysis Design specification My system will need to have the following: * Text which is changeable * Store numerical data (e.g. book token budget) * Do calculations
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Applications of ICT in Accounting. Accounting records have been maintained only on a manual basis for a period now. The bookkeeper or the owner is required to fill a paper source document for each sale or receipt‚ and then work overtime writing the transactions of the day or week in special journals‚ stock cards‚ and debtor and creditor records. This obviously took some time‚ time that would otherwise have been spent operating the business. The business also pays extra money to account officers
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BTEC ICT Unit 2 – Working in the IT industry Name: Form: 10T Teacher: Contents Task 1 4 Research the characteristics required to work in the IT sector 4 Describe the characteristics and display it in a table. 4 Task 2 6 Create a table with two columns‚ regarding job role and descriptions 6 List the different type of roles that can be found in the ICT sector 6 Describe each of the job roles 6 Task 3 11 Create a booklet regarding ONE job role 11 List the characteristics
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ROLE OF INFORMATION DATA INFORMATION KNOWLEDGE INTELLIGENCE •Forms of Information •Human Information Sources •NOT ALL SEEN AS A COST‚ BUT USE AS A ASSET?? (Data -- Information – Intelligence Knowledge (Implicit/tacit) INNOVATION WHY ARE WE IN BUSINESS ??? TO MAKE MONEY!!! Systems Approach ENVIRONMENT INPUT PROCESS (Transformation Structuring) OUTPUT Competitive PROVIDING VALUE TO A CUSTOMER NEED Organization Transformation process CUSTOMER For Profit
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Unlike the common law‚ which has a set boundary of rules and regulations‚ equity does not have a concrete structure due to its complex historical background[1]. Trust‚ governed by the laws of equity‚ is a unique creation of common law and is often dealt with challenging and versatile series of events. This problem involves complex areas from topics of formalities‚ constitution of trusts‚ and covenants to settle. In this essay‚ I will fully concentrate on whether each section of the trust is enforceable
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Conflict Is Not Only A Positive Force‚ But is Absolutely Necessary For Effective Group Performance Diana Campbell Portmore Community College Ms. S. Robinson HRMT4801 November 8‚ 2013 Table of Contents What is Conflict 1 Types of Conflict 2 Causes of Group Conflict 2 Advantages of Functional Conflict 3 Example of A Positive Conflict………………..………………………………………… 4 Solutions to Group Conflict…………………………………………………………… 4 Conclusion………………………………………………………………………………. 5 Reference ………………………………………………………………………………
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