CUSTOMER CARE IN ICT OUTCOME 1: Know how to provide customer care by establishing customer relationships 1.1 Describe the uses of interpersonal communications – verbal and non-verbal techniques Verbal communication is one way for people to communicate with others in a face to face environment. Effective verbal or spoken communication is dependent on a number of factors. Clarity of speech‚ remaining calm and focused‚ being polite and etiquette will all aid the process of verbal communication.
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information to my boss on the social impacts and potential threats of ICT. Social Impacts: People use most of their free time on watching TV or using the Internet on social networking sites such as Facebook twitter and Myspace. The advantages of ICT on socially is that it creates jobs. Since social networking sites were created people spend more of their free time on these sites‚ talking to family and friends. the advantages of ICT are that it makes communication easier ‚ quicker ‚ cheaper than
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What are ICTs and what types of ICTs are commonly used in education? ICTs stand for information and communication technologies and are defined‚ for the purposes of this primer‚ as a “diverse set of technological tools and resources used to communicate‚ and to create‚ disseminate‚ store‚ and manage information.” These technologies include computers‚ the Internet‚ broadcasting technologies (radio and television)‚ and telephony. In recent years there has been a groundswell of interest in how computers
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LATEST DEVELOPMENT IN ICT 1.0 Introduction Open source is an approach to the design‚ development‚ and distribution of software‚ offering practical accessibility to a software’s source code. Some consider open source as one of various possible design approaches‚ while others consider it a critical strategic element of their operations. Before open source became widely adopted‚ developers and producers used a variety of phrases to describe the concept; the term open source gained popularity with
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The advantage of using ICT to support direct teaching and selfstudy Mgr. Jana Denemarková‚ Ph.D.‚ Mgr. Dita Gálová Brno University of Technology – Institute of Foreign Languages Brno‚ Czech Republic E-mail: denemarkova@fme.vutbr.cz‚ galova@fme.vutbr.cz Abstract This paper focuses on the possibilities of using ICT for self-study of foreign languages and as a support of direct teaching. Following the development projects of the Ministry of Education‚ Youth and Sports‚ teaching English at
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A SEMINRA ON THE APPLICATION OF ICT IN CIVIL ENGINEERING PREPARED BY NEGEDU JOSHUA WITH REG NO 07283164 CSC405 FROM THE DEPARTMENT OF COMPUTER SIENCE TABLE OF CONTENT 1.0 Abstract CHAPTER ONE 2.0 Introduction 3.0 Scope 4.0 Literature review 5.0 Aims and objectives CHAPTER TWO 6.0 Research
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Hochschule Wismar Cape Peninsula University of Technology ICT Infrastructure INFORMATION COMMUNICATION AND TECHNOLOGY SAFETY AND SECURITY Tonata Odey Ashie Uwanga 03 June 2013 CONTENTS Abstract...................................................................................................................................... 3 Overview of Risks and Controls ................................................................................................. 3 Data Center and Network Operations
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Why ICT need to be used for the survival and growth of in manufacturing Firstly‚ before we discussed about why ICT need to be used for the survival and growth of manufacturing business‚ we need to know what is information‚ what is information system and what is information technology. Information is data that have been shaped into a form that is meaningful and useful to human beings. An Information system can be defined technically as a set of interrelated components that collect‚ process‚ store
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A thing of beauty is joy forever. Everyone wants to look in a certain way‚ perfect and beautiful. This is not only the case for teenagers‚ but also adults and specially girls. Size zero is the new trend for fashion world and new definition to look sexy and cool according to most. Everybody wants to see a perfect image of male and female body. This creates unnecessary aspiration to achieve that perfect image‚ and aspiration soon turns into obsession. Teens think that to be popular it is important
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Information Up to date • Users will use info User Confidence • Users believe info correct Targeted • Very specific • Accuracy • Data protection act • accuracy Topic 3 How to find information On line sources • intranet • internet CD Rom NON – ICT sources • Paper invoices‚ bank statements • Reports • directories • Letters • journals Topic 3 Examples of information a manager might need from the internet Tax information to reduce bills Information about competitors Details about laws and regulations
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