NATIONAL OPEN UNIVERSITY OF NIGERIA COURSE CODE : POL 123 COURSE TITLE: INTRODUCTION TO PUBLIC ADMINISTRATION COURSE GUIDE POL 123 INTRODUCTION TO PUBLIC ADMINISTRATION Course Team Dr. Justice Igbokwe (Writer) - NDC Dr. C. Nna-Emeka Okereke (Editor) - NDC Ifeyinwa M. Ogbonna-Nwaogu (Coordinator) - NOUN NATIONAL OPEN UNIVERSITY OF NIGERIA ii POL 123 COURSE GUIDE National Open University of Nigeria Headquarters 14/16 Ahmadu Bello Way Victoria Island Lagos Abuja Office
Premium Public administration Sociology
history‚ conflict has been an prevelent force for human beings‚ shaping our lives and interactions with one another. Conflict is ultimately the greatest paradox because when we react to conflict‚ it can often reflect the worst of our nature. A clashing of ideas has been important throughout history‚ as it tests the complexity of the human condition‚ exposing flaws‚ similarities and ideologies within our personalities‚ consequently‚ giving society a chance to strengthen and grow. Human beings are fearful
Premium Vietnam War Vietnam My Lai Massacre
Public Health Reflective Assignment The following assignment will analyse and reflect on a communication situation which I observed during my practice .To be able to reflect upon this situation I will use Gibbs(1988) reflective model that will allow me to analyse the communication process between health visitor and client .It will also identify importance of reflective practice and will draw out conclusion for my new leadership role as health visitor .Epstein and Hundert(2002) stated reflective
Premium Communication Childbirth Nonverbal communication
Public Relations Strategies and Tactics Tenth Edition Dennis L. Wilcox Glen T. Cameron This multimedia product and its contents are protected under copyright law. The following are prohibited by law: •any public performance or display‚ including transmission of any image over a network; •preparation of any derivative work‚ including the extraction‚ in whole or in part‚ of any images; •any rental‚ lease‚ or lending of the program. Copyright © 2012‚ 2009‚ 2007 Pearson Education‚ Inc
Premium Public relations
INTRODUCTION WHAT IS CONFLICT MANAGEMENT? Conflict occurs when two or more people do not agree on an issue or course of action. Conflict is unavoidable in the workplace and is often valuable in contributing to the formation of high- performing groups. Not all conflict is bad. When conflicts are properly managed‚ positive learning experiences may result as it increases the groups ’ willingness or ability to ask questions and challenge the status quo. Conflict management seeks to limit the negative
Premium Management Conflict
One of the frequent source of conflict is the distinction between the line and the staff units within the organisation. Line units are involved in operations that are directly related to the core activities of the organization. For example‚ production department would be a line unit in a manufacturing organization and sales department would be considered a line unit in a customer oriented service organization. Staff units are generally in an advisory capacity and support the line function. Examples
Premium Perception Dispute resolution Emotion
2. Discuss the effect that modernization has had on ethnic identification and ethnic conflict. The effect modernization has had on ethnic identification and ethnic conflict is not a great one. Early modernization theorists‚ who were quite optimistic about the positive effects of literacy‚ urbanization‚ and modern values‚ clearly underestimated the extent to which these factors might mobilize various ethnic groups and set them against each other (Handelman‚ 2011‚ p. 113). Modernization challenged
Free Culture Sociology Ethnic nationalism
timeliness‚ proximity‚ impact‚ conflict‚ magnitude‚ prominence and oddity. No matter how we experience the world‚ whether it be speech‚ print‚ television‚ or a camera‚ our media classifies the world for us. Media sequences it‚ frames it‚ reduces it‚ enlarges it‚ colors it‚ argues it‚ compartmentalizes is and condenses it. The media has an agenda setting role of the news. It is able to affect the public opinion and perception of how important a particular issue is. The media is supposed to be objective
Premium Advertising Mass media Marketing
Electronic media are media that use electronics or electromechanical energy for the end-user (audience) to access the content. This is in contrast to static media (mainly print media)‚ which today are most often created electronically‚ but don’t require electronics to be accessed by the end-user in the printed form. The primary electronic media sources familiar to the general public are better known asvideo recordings‚ audio recordings‚ multimedia presentations‚ slide presentations‚ CD-ROM and online content
Free Violence Aggression Media violence research
identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline how you would change the work culture in the kitchen • outline how you would evaluate the customer service Brad’s Holiday Retreat gives in the future BSB40207
Premium Customer service Service system Service