Summary and book report The Service Advantage: How to Identify and Fulfill Customer Needs Karl Albrecht‚ Lawrence J. Bradford. Homewood‚ Ill.: Dow Jones-Irwin HF5415.5 .A43 1990 Summary: According to this book‚ to know your customer is the basis thing for a success business. A good way to learn to do something better is to observe in action those who do it very well. The company who know their customers better than anyone else has more chance to success. In order to know your customers first
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HCL(Hindustan Computer Ltd.) Founded by Shiv Nadar in 1976‚ headquartered in Noida‚ 90000 employee strength Heightest Range of offerings includes product engineering‚ custom & package applications‚ BPO‚ IT infrastructure services‚ IT hardware‚ systems integration‚ and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. Follow a unique management concept i.e. Employee First Customer second. This means value creation is not
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Identify the strengths and weaknesses of Komatsu and Caterpillar’s other major competitors. One of the major strengths of Komatsu is the fact that the company has been able to maintain a better relationship with blue- collar workers in its North American factories. In addition‚ its per- unit labor costs are lower than Caterpillars. Komatsu enjoys a strong brand presence and its logo is recognized the worldover as a sign of quality‚ innovation and service. Sika has a high degree of brand awareness
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Although it develops models‚ the models are not supposed to represent the “real world”‚ but by using systems rules and principles allow you to structure your thinking about the real world. The models are neither descriptive or normative‚ though they may carry elements of both. One of the interesting things about SSM is that it constrains your thinking in order for you to expand your thinking. Thus blowing away the idea that system thinking is always expansive. Like many other systems approaches
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in HOW MUCH DO CREDIT CARD COMPANIES KNOW ABOUT YOU? 1. What competitive strategy are the credit card companies pursuing? How do information systems support that strategy? 2. What are the business benefits of analyzing customer purchase data and constructing behavioral profiles? 3. Are these practices by credit card companies ethical? Are they an invasion of privacy? Why or why not? IS THE IPAD A DISRUPTIVE TECHNOLOGY? 1. Evaluate the impact of the iPad using Porter’s competitive
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CASE STUDIES MANAGEMENT INFORMATION SYSTEMS FOR BUS SAFETY February 2012 Case Studies for Management Information Systems for Bus Safety // 1 Each accredited bus operator must develop its own management information system based on its own operating conditions‚ risks‚ incident history‚ and determined safety objectives. The following case studies are provided as a guide only and are to assist accredited bus operators develop their own management information system. The bus operators
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INTERNAL PUBLIC AND EXTERNAL PUBLIC Public for public relations can be classified into categories: (A) Internal Public. (B) External Public. MEANING OF PUBLIC RELATIONS:- Public: Public is group of similar individuals‚ an assortment of person having similar interest‚ problems‚ goals and circumstances. It generally from such sources that OPINIONS emerge. Public comes in many forms and sizes. They have a multitude of desires and wants. Public has its own likes and dislikes
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CHAPTER Introduction to Wireless LANs CWNA Exam Objectives Covered: Identify the technology roles for which wireless LAN technology is an appropriate application: Data access role Extension of existing networks into remote locations Building-to-building connectivity Last mile data delivery Flexibility for mobile users SOHO Use Mobile office‚ classroom‚ industrial‚ and healthcare 1 In This Chapter The Wireless LAN Market Applications of Wireless LANs 2 Chapter 1
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What is the difference between data and information: -Data is the lowest level of knowledge and information is the second level -Data by itself alone is not significant. Information is significant by itself. -Observations and recordings are done to obtain data while analysis is done to obtain information. 2. Discuss how computer represents data and basic units of measuring information (up to GB): Computer represents data using binary numeral system: - bit= binary unit (to 256) - bute-
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Background informations about Lanson Place Hotel: Introduction: Lanson Place Hotel is a 4-star hotel in Hong Kong. It located at 133 Leighton Road‚ Causeway Bay‚ Hong Kong Island‚ near the Causeway Bay MTR station. Lanson Place Hotel opened in November 2005. It provided 194 luxury rooms totally including 184 spacious and comfortable rooms and four the disabled guest rooms and six luxury suites. It managed by Wing Tai Asia. Location: Lanson Place Hotel located at 133 Leighton Road‚ Causeway Bay
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