Engage in personal development in health‚ social care or children’s and young peoples setting (SHC 32) 1.Understand what is required for competence in own work role 1.1 Describe the duties and responsibilities of own work role. In my current role as a senior care assistant it’s my duty to maintain standards of care within the organisation by following guidelines set out from the organisations that inspect and govern the home. As a senior/shift leader it is my duty to ensure that staff
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Introduction to Personal Development in Health‚ Social Care or Children’s and Young People’s settings. 1.1.Describe the duties and responsibilities of own role. My current job role is as a care assistant. When I started this job management gave me a clear guidance and what is expected from me. They described the duties and responsibilities of the role to me. A responsibility is something a person is expected to do. I am responsible for providing support to the service users‚ which includes
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P2 Theories of communication -The communication cycle Effective communication involves a two-way process in which each person tries to understand the viewpoint of the other person." According to Argyle‚ skilled interpersonal interaction (social skills) involves a cycle in which you have to translate or ’decode’ what other people are communicating and constantly adapt your own. Communication is a cycle because when two people communicate they need to check that their ideas have been understood"
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4222-201 Introduction to communication in health‚ social care or children’s and young people’s settings 1.1 Identify different reasons why people communicate People communicate for different reasons‚ to portray their feelings‚ emotions‚ pain‚ opinions‚ etc. The communication could be professional (formal)‚ or personal (informal). It is important within a social work environment that information is recorded‚ as it may be called upon for legal reasons. All communications are confidential‚ and on
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establishing communication with a client in a health care environment‚ it is imperative to first have a clear understanding of what emotional intelligence is. Only then can we assess how it is used by a healthcare worker when communicating with client and its relevance in such a setting. Defining what communication means in this context is also important to understanding how a healthcare worker uses emotional intelligence to establish effective discourse with a client. Communication is much more
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1. List ways that Dell conducts research on its customers to continually improve products and services. To continually improve their products and services Dell conducts research through: customer service online surveys brainstorming session in forum or groups using the telephone Dell posts online questionnaires to create customer responses to specific ideas as part of their market research. Ideastrom gives to the customer the ability to interact and suggest ideas to improve
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Verbal and Nonverbal Communication and Listening Skills Chad Hudson SOC 110 ASHLEIGH GRAHAM May 16‚ 2015 As we know communication is a large part of our everyday life‚ but how do people really communicate with each other? Most people automatically think of speech when asked a question about communications but there is much more to communication than speaking‚ encoding the message‚ decoding the message and then giving verbal feedback. Verbal communication or talking as it commonly known is not
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Unit 1: Developing Effective Communication in Health and Social Care P3 There are a number of barriers to effective communication in health and social care. One of these is environment. If the environment gets in the way of effective communication‚ then the receiver may not understand the message that is being given to them. An example of environmental factors in a health and social setting would be a busy hospital being uncomfortably busy or loud. If a patient is in a busy ward and cannot
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Nonverbal behavior can be influenced by many different factors‚ and I’m currently interested on how alcohol affects how people communicate nonverbally. I read that alcohol can cause “…decoding accuracy [to be] impaired‚ especially men’s ability to identify anger‚ disgust‚ and contempt” (Knapp‚ Hall and Horgan‚ 2013). This started me thinking about different ways alcohol could affect nonverbal communication‚ and in turn‚ how that could affect interpersonal relationships. My uncle is an alcoholic and
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301 Principles of communication in adult social care settings Task B case study Bi How would you explain the term ‘confidentiality’ to Hannah? Whilst it is Hannah’s right to make decisions for herself and choose not to want to take the medication‚ in this case from the information given it could be detrimental to her health and therefore I would explain to Hannah that the information given to me is in confidence. Although Hannah not taking her prescribed medication could put her at risk of harm and
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