must look at delivering the service with the best quality in order to attract the most customers and have a competitive advantage over their rivals. The focus of this thesis will be only on horse racing and XYZ LTD as the company also offer to the public the possibility to bet on international football matches as well. It analyses the customer satisfaction on the different aspect of the service offered by XYZ LTD and also the expectation of the customers about the service before and their perception
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or children’s and young people’s settings. 1.1 A duty of care in my own role is a legal obligation on me requiring me to adhere to a reasonable standard of care while performing acts of care. 1.2 I have a legal and professional duty of care. If I was to neglect someone and this caused them harm then a court of law could find me negligent and stop me working in care or impose sanctions on me and this is how duty of care contributes to safeguarding individuals. 2.1 There are a few potential
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UNIT 74 Support individuals with specific communication needs 1 Understand specific communication needs and factors affecting them 1.1 Explain the importance of meeting an individual’s communication needs It is therefore important for the carer to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected
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require that individuals give informed consent to health services research. Existing ethical guidelines do not help us decide how to seek consent and have allowed managerial experimentation to remain unchecked. Do you think that alternative forms of community consent should be actively pursued? Why or why not? Read the following article from the Proquest database on South University’s Online Library. It will help you address the question better. "Why we should not seek individual informed consent
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the taste in your mouth that is where you will always lick” The diversity of life impinges on us to make a choice in every single decision. Whatever you have done in your life and whatever you will do is simple a bundle of choices you have made or will make. And every single one of these choices serves as a foundation for another choice. But the more fascinating thing about choices is that every single one of our choices reduces the probability of options that are readily available to us .And this
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250 Support individuals to maintain personal hygiene 1.1 Explain why personal hygiene is important Good personal hygiene is important in many ways to individuals. The main reason is regarding the health and wellbeing. We can maintain good personal hygiene by assisting with showering‚ washing hair‚ which can all help kill harmful bacteria’s that could lead to health risks and illnesses. These products also prevent odour build up‚ that can lead to unpleasant smells. Good personal hygiene also creates
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Title: 216 Support independence in the tasks of daily living Level: 2 Credit Value: 5 GLH 33 1. Understand principles for supporting independence in the tasks of daily living 1.1 Explain how individuals can benefit from being as independent as possible in the tasks of daily living Active participation promotes independence in the tasks of daily living as this gives the client the confidence and independence needed to complete tasks by themselves without the support of others. Daily living tasks
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of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Lam and Zhang (1999) claim that overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry. Among all customer demands‚ service quality has been increasingly
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3. Be able to support individuals to use the toilet 3.1 Provide support for the individual to use toilet facilities in ways that respect dignity 1. Offer the individual a help. 2. If the individual is not able to transfer by itself help him/her to transfer however encourage using their own strength as much as he/she is able in order to promote their independency. 3. When the individual is sitting on the toilet cover his/her private area with for example towel to respect their dignity
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: Jeny Utami Id : 1071117263 Good and Bad banking service that I’ve ever experienced before… It was really great to have banking service especially internet banking. It has a lot of advantage for me‚ for instance helping me out to pay my tuition fee‚ pay my bill‚ and buy a prepaid reload. Transfer money also getting easy as my parents from Indonesia send me money just thru ATM to ATM. Despite all of the good thing of the banking service. I’ve experience the worse one. If I’m not mistaken
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