International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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NVQ Management M3.19 & M3.20 Providing Quality to customers Planning to work efficiently Understanding quality within an organisation The quality of care provided by our organisation is of a very high quality and therefore comes at a cost. This cost is reflected in the care provided. The quality of care is of the most utmost importance to both us and that of our customers that our clients are well cared for and their care of the highest quality. We need to maintain our good reputation
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their decision of autonomy-their decision to accept or decline any health intervention even if a refusal means loss of life‚ example Jehovah s witness refusing blood transfusion. The client will now have alternate options given by the Health Care Providers. Informed consent is obtained by a legally competent person‚ who voluntarily accepts or declines the consent after being informed of the treatment including side effects‚ adverse effects.(Ref 1‚2) Many people are frightened by unfamiliar medical
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Article Title Page [Article title: The Servicescape as an Antecedent to Service Quality and Behavioral Intentions] [Author Details: Mandatory] Author 1 Name: Daire Hooper Department: College of Business University: Dublin Institute of Technology Town/City: Dublin State (US only): Country: Ireland Author 2 Name: Joseph Coughlan Department: College of Business University: Dublin Institute of Technology Town/City: Dublin State (US only): Country: Ireland Author 3 Name: Michael R Mullen Department:
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Informed Voting and a Brief Overview of Indiana’s Congressional Representation Jonathan Jones Liberty University Informed Voting and a Brief Overview of Indiana’s Congressional Representation It is the duty of the American people to play an active role in determining who represents their best interests in Congress. Stephen Witham‚ in his presentation titled‚ Becoming an Informed Voter‚ says the following in regards to the American peoples’ responsibility to not only vote‚ but to do so
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operate a home based childcare service‚ the following policies and Procedures must be in place: • Accidents‚ Illness and Emergencies • Behaviour • Safeguarding • Equal opportunities Write a policy for each of the above‚ and write a procedure to explain how each of the policies will be implemented. Four policies are four procedures are required Task 3 Confidentiality and Data Protection are vital when running a home-based service. Write an explanation of the importance
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disabilities can affect an individual’s emotional and physical wellbeing. They may require extra support and encouragement with any activities they undertake‚ which could be a combination of both mental and physical disabilities. They will also need empathy and support with any emotional needs they may have. Multiple conditions usually have additional impacts on individuals’ wellbeing and quality of life. A person with arthritis only can live at home with minimum help of a carer but elderly people
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Removal of Life Support Withholding or withdrawing life-prolonging treatment is considered “letting die”. The disease process causes the client to die a natural death. (Perry & Potter‚ 2010). Theoretical‚ emotional‚ and ethical confusion often accompanies ethical decision-making in these circumstances and beclouds the hearts and minds of decision makers. (Rev. O ’ Rourke‚ 2005) Family members or legal proxies may be called upon to make a decision of this nature for patients who are unable to speak
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of the Individual in Public Services‚ 30th Anniversary Expanded Edition MICHAEL LIPSKY Winner of the 1980 C. Wright Mills Award from the Society for the Study of Social Problems Winner of the 1981 Gladys M. Kammerer Award from the American Political Science Association Winner of the 1999 Aaron Wildavsky Enduring Contribution Award from the Policy Studies Organization First published in 1980‚ Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers
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IN THE SERVICE OF LIFE Rachel Naomi Remen’s perception on serving‚ helping and fixing are understandable but I can’t say that I agree with her sentiments. What I agree with most is when she says "When I fix a person I perceive them as broken." I think naturally when someone explains to you that they have fixed something‚ they assume you have fixed something that was broken or not quite right since it needed repair. I do not however always agree that when you fix something or someone you are judging
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