The Battle of the Alamo I want my audience to learn more about the Battle of the Alamo of 1836. The Battle of the Alamo was a very important event in American history‚ and in the Texas Revolution. Intro: There were many battles that were very important in the Texas Revolution‚ but none of them were as important as the Alamo. The Alamo is a story of men laying down their lives against great odds to defend their country‚ and will remain in our history book’s forever. Transition: First I want
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Remembering the Alamo This article is of course about the Alamo. It gives a very brief history of the battle at the Alamo and the characters that participated there. It momentarily mentions that there are now facts and history of the Alamo being disputed among many historians today. This article also makes comments concerning the great influence The Alamo has had in today’s culture‚ referring to the many productions based off this historic happening. Each time I remember the Alamo inspiration fills
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Order-winners and order qualifiers and its use in the establishment of the relative importance of certain performance objectives. Order winner and order qualifier are criteria defined by managers within their operation strategy plan to gain competitive advantage in the market. These terminologies were first introduced by Professor Terry Hill‚ at The London business school (Encyclopedia of Business‚ 2nd Ed.) and ever since it’s been used as a measuring tool to assure managers about their product
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Title: For a firm of your choosing (but not one of the firms studied in class‚ describe all of the elements of the strategic Service Vision (SSV) and assess the degree of ‘fit’ between the SSV and the firm’s Strategy/Environment. What would you change in the operations strategy or service system to increase the potential profitability and/or value to the customer? Company (Service Provider) Chosen: Ryanair Word Count: 3327 Words (not including Cover Page and Bibliography) [pic] Ryanair is an
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Service process service shop Service processes that is positioned between professional services and mass services‚ usually with medium levels of volume and customisation. SERVICE MATRIX On the Customer wants and needs in the service package Starbucks uses Standard with options; using moderately repeatable sequence. Customer has some decision making power. This is evident as though customers have the ability to customize their coffee specifically for them‚ the choices they have are standardized;
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July 13‚ 2010 The rise of the iPad and tablets: Assessing winners and losers in the global TMT ecosystem Research Report Apple masters “5Cs” with the iPad‚ creating a device distinct from PCs & previous tablets Relative to traditional PCs and past tablets‚ we see Apple’s iPad ecosystem as unique in 5 key ways‚ which we call the “5Cs”: (1) Consumption: the iPad focuses on information consumption versus production; (2) Content: the iPad is tightly integrated with content; (3) Connected: the iPad
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A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198)‚ a linguistic scholar‚ views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area‚ that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation
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If developed in a sustainable manner‚ indeed it can be a powerful economic growth engine for the country. Travel Agency is one of the popular businesses in the tourism industry. A travel agency is a private retailer or public service that provides tourism related services to the public on behalf of suppliers such as airlines‚ car rentals‚ cruise lines‚ hotels‚ railways‚ and package tours. In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making
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to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide
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______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa‚ through a transformed Public Service‚ which is representative‚ accountable‚ transparent‚ efficient‚ and responsive to the need of all. In light of this‚ the Public Service will be judged by one criterion‚ “its effectiveness in delivering services that needs of all South
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