TABLE OF CONTENTS Food Service: A Growing Industry 1 Categories of Food Service 2 Catering and Food Delivery Services 3 Hygiene and Sanitation 9 Design and Layout of the Dining 12 And Working Area Principles of Quantity Cooking 15 Planning Menu 21 Capital Requirements‚ Food Costing and Pricing
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Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers; intangibility
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Checkpoint Week 7 / 7-17-2013 Building an Ethical Organization Part 1 HSM / 230 Ethical Issues in Human services Organizations By Maireny When you have a big heart and the need to help people‚ you want to do it correctly and have programs in place to improve their quality of life. When you start an organization you need to have a plan. The company needs to have in place what the services will be; so that the clients will know what the organization is all about and if they can help
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Within the Preamble of the ethical standards for Human service professionals its states that a human service professional offers aid to those that need assistance within the communities and within different environments. (www.nationalhumanservices.org) There are values that are important to uphold as a human service professional showing respect and dignity to all people regardless of race‚ economic standing‚ or religion. In addition‚ they must act with honesty‚ objectivity‚ and integrity while helping
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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Economic Trends in Human Service Delivery Economic and political events relate to current trends in the human service field with the intentions of meeting the growing needs of people everywhere. High financing requirements provide clients with services in various areas‚ which are critical to their well-being. Unfortunately‚ this task is becoming harder by the day to contend with‚ and the client suffers when quality care is unavailable. According to “Human Services in a Time of Economic
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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their original intent. It would benefit the Government to consider a high-speed rail service for transportation of goods for expediency and to include many side-rail destinations to less accessible destinations. Viet Nam’s infrastructure regarding rail transportation needs an upgrade‚ without a doubt‚ but additionally many more smaller villages‚ towns and cities need to be included in the overall planning stage to improve access to outlying districts. Current costs are not viable due to the
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management‚ I could use many examples within the public sector however I am going to concentrate on three key examples: Local Government‚ Health services and Fire and Rescue Service. I will focus on the performance regimes in the UK since 1999. Kloot & Martin (2000) made an important distinction between measuring performance and managing performance (Verbeeten‚ 2008‚ p431). Performance measurement is one aspect of performance management‚ it is the regular collection and reporting of data to track work
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Service Dogs and the Disabled Kristy Noble Service Dogs and the Disabled Hello my name is Kristy Noble‚ I am a 36 year old mother of three. Who suffers with PTSD and major depression. A few years ago I was in a really bad car accident leaving me with many physical and emotional dissabilites. Due to these dissabilites I strugal from day to day with simple tasks making my life less enjoyable. I never really knew that dogs could help with some one like me. I thought they were only for the blind. I was
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