Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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Challenges of Identifying Mental Illness Trevor Endre Dr. Jack Colyar Argosy University November 2‚ 2016 It is very difficult for one to simply diagnose someone of a mental illness‚ today I am going to cover some of the ways that the professionals use to diagnose a patient with an illness. I will also be covering the reason it is so difficult to determine normal behavior and abnormal behavior. According to the American Psychological Association‚ “Diagnosing mental illness isn’t like
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top company in regards to exceptional customer service therefore‚ they need to replicate there past methods. One method in particular that stands out about the success of Nordstrom is their connection of service to their products. Nordstrom is in the business of a luxury or high-end department store. Therefore‚ they carry the top-of-line products and have fir their customer service to match their products. This is good for a very important reason. A customer looking at high-end products already has
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Identifying Organic Compounds 2. Purpose/Problem: I am doing this experiment to find out what kind of organic compounds are in test tubes A‚ B‚ C and D. I am curious to know if substance D was the lipid because it seemed thin and had a slightly yellow tint of color to it. 3. Research: In my research I was informed about facts and appearances of lipids. First of all lipids are non-polar compounds‚ thus they won’t dissolve in water. This is also known as being hydrophobic. They are made with one
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Central Characteristics That Contribute To a Satisfying Short Story A short story is a brief yet succinct detail into someone’s life. It most often gives a history or background of the individual’s life‚ a decisive moment‚ which is further built up on and then leads to a culmination of events. The goal is to capture and maintain the reader’s interest throughout the story by utilizing a single thought provoking character‚ visual details and a climatic end. These features will keep the reader captivated
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9/4/2012 1. The purpose of the study dealt with customer defection. It talks about how the customers are slowly not becoming as loyal as they use to be. They seen a pattern after five years‚ the customer does not stay loyal to the company. There are different stages of the process of losing loyal customers and keeping them. Loyalty and profits‚ the more the customer is worth the more profits come out of it because the longer the customer stays. Failure‚ the employee learning the instructive
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Health and Safety in a workplace What is a hazard? A hazard is any way damage‚ harm or anything affecting health at work. Hazards can be caused by any health effects or by organizations as property or equipment. What is a risk? A risk is if a person has a change that they will be harmed due to a hazard. Factors that can affect the risk are; how much the person has been affected by the hazard and how severe the effects were. Evaluate the Risk: For evaluating the risk‚ the hazards have to be
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profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making a sale—“telling and selling”—but in the new sense of satisfying customer
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Antony R 9:00Am-11Am Unknown Number 94 Unknown Results Streptococcus salivarius The first step in my unknown identification was to carry out a gram stain to observe the cell shape and arrangement. My unknown turned out to be gram positive bacteria cocci shaped with long chain cell arrangement. The unknown was gram positive because the cells stained blue-violet ‚this indicate that my unknown has ability to retain crystal violet-iodine after alcohol application on the cells which is a gram
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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