A Microsoft Banking and Capital Markets White Paper The bank branch of the future 2 The bank branch of the future Contents Redefining the role of branches 4 > Case study: Nascent Digital — understanding customer needs 8 > Article: The Fiserv perspective — information convergence‚ interaction specialization and the importance of integrated channels 10 Recognition — selling to a market of one 12 > Case study: CRM at Wintrust Financial and Fiserv 14 > Case study: Customer-centric at the
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a report of the csis hills program on governance China’s Competitiveness Myth‚ Reality‚ and Lessons for the United States and Japan Case Study: Lenovo January 2013 CHARTING our future Authors Nathaniel Ahrens Yu Zhou a report of the csis hills program on governance China’s Competitiveness Myth‚ Reality‚ and Lessons for the United States and Japan Case Study: Lenovo January 2013 CHARTING our future Authors Nathaniel Ahrens Yu Zhou About CSIS—50th
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Return on Investment Analysis for E-business Projects Mark Jeffery‚ Northwestern University Introduction The Information Paradox Review of Basic Finance The Time Value of Money ROI‚ Internal Rate of Return (IRR)‚ and Payback Period Calculating ROI for an E-business Project Base Case Incorporating the E-business Project Incremental Cash Flows and IRR Uncertainty‚ Risk‚ and ROI Uncertainty Sensitivity Analysis 1 2 4 4 6 6 7 8 10 11 11 11 Project and Technology Risks Monte Carlo Analysis Applied to
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BASIC (Bay Area Science & Innovation Consortium) www.bayareabasic.org • basic@bayareacouncil.org Bay Area Council Economic Institute www.bayareaeconomy.org • bacei@bayareacouncil.org 201 California Street‚ Suite 1450‚ San Francisco‚ CA 94111 (415) 981-7117 • Fax (415) 981-6408 The Bay Area Innovation System How the San Francisco Bay Area Became the World’s Leading Innovation Hub and What Will Be Necessary to Secure Its Future A Bay Area Science & Innovation Consortium Report produced
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Industrial and Corporate Change‚ Volume 12‚ Number 2‚ pp. 351–385 The vanishing hand: the changing dynamics of industrial capitalism Richard N. Langlois Alfred Chandler’s portrayal of the managerial revolution of the late nineteenth and early twentieth centuries does not extend well into the late twentieth century‚ when widespread vertical disintegration began replacing the classical multi-unit managerial enterprise. This paper attempts to explain the new economy in a manner consistent
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Experience‚ Memory and Narrative: A Biographical Analysis of Ethnic Identity MICROCON Research Working Paper 29 Teodora Karamelska and Christian Geiselmann June 2010 Correct citation: Karamelska‚ T. and Geiselmann‚ C.‚ 2010. Experience‚ Memory and Narrative: A Biographical Analysis of Ethnic Identity MICROCON Research Working Paper 29‚ Brighton: MICROCON First published in 2010 © Teodora Karamelska and Christian Geiselmann 2010 ISBN 978 1 85864 940 4 For further information‚ please
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703-S10 REV. 10 DE MAYO‚ 2001 Este documento es una copia autorizada para uso particular de D./Dña. Sebastián Arana Araya‚ 06/05/2009 DAVID B. YOFFIE Gucci Group N.V. (A) «Históricamente‚ la moda era vista como el cine. Nosotros la convertimos en negocio.» - Domenico De Sole‚ consejero delegado de Gucci Group Domenico De Sole tomó asiento junto a la mesa de acero destinada para reuniones de su despacho londinense‚ situado a tan sólo unos pasos de Bond Street‚ calle donde se congregan los
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THE IMPACT OF SOCIAL MEDIA ON MARKETING STRATEGY Richard Fullerton Dissertation submitted to Oxford Brookes University for the partial fulfilment of the requirement for the degree of MASTER OF SCIENCE IN E-MARKETING. February 2011 DECLARATION This dissertation is a product of my own work and is the result of nothing done in collaboration. I consent to the University’s free use including online reproduction‚ including electronically‚ and including adaptation for teaching and educational activities
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Chapter 15: Leading Change Your Leadership Challenge After reading this chapter‚ you should be able to: • Recognize social and economic pressures for change in today’s organizations. • Implement the eight-stage model of planned change. • Use appreciative inquiry to engage people in creating change by focusing on the positive and learning from success. • Expand your own and others’ creativity and facilitate organizational innovation. • Use techniques of communication‚ training‚ and participation
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Design Principles for Tools to Support Creative Thinking Mitchel Resnick‚ MIT Media Lab Brad Myers‚ Carnegie Mellon Univ. Kumiyo Nakakoji‚ Univ. of Tokyo‚ Japan Ben Shneiderman‚ Univ. of Maryland Randy Pausch‚ Carnegie Mellon Univ. Ted Selker‚ MIT Media Lab Mike Eisenberg‚ Univ. Of Colorado Revised October 30‚ 2005 Introduction We have developed a set of “design principles” to guide the development of new creativity support tools – that is‚ tools that enable people to express
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