For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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An experience in life that forces you to grow up and to take on responsibility‚ can only be rewarding and uplifting in the future. When you look back at all you came through and the courage that possesed you at that most trying time. I only have one moment that really sticks out in my mind. <br> <br>Christmas on 1997 my family and I went to The Banquet which is a local food provider for the less fortunate in Sioux Falls. Being thrilled about this certain project my mom decided we should do was not
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anyone else. Can You Say What Your Strategy Is? by David J. Collis and Michael G. Rukstad Reprint R0804E It’s a dirty little secret: Most executives cannot articulate the objective‚ scope‚ and advantage of their business in a simple statement. If they can’t‚ neither can anyone else. Can You Say What Your Strategy Is? by David J. Collis and Michael G. Rukstad COPYRIGHT © 2008 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Can you summarize your company’s strategy
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St. Anthony‚ Patron saint of the poor‚ people whose lives seem uprooted or misdirected‚ and finding lost objects‚ is a good saint that I pray to personally and often. St. Anthony was born in Portugal in 1195 A.D. He attended a cathedral school in Lisbon‚ but at age 15‚ Anthony joined the Canons‚ a holy order. He soon after moved to Coimbra and for the following years he devoted himself entirely to the studies of theology and scripture. When he was 26‚ Anthony left the Augustinian order and joined
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Do you know what your purpose is? Do you know what drives you? As you think about that question‚ you may be picturing a certain aspect of your life. For example: · Home life · Spiritual life · Work life · Recreational life · School life · Etc. We have compartmentalized our lives. But with God‚ there is no distinction between the different areas of our lives. God has a purpose for our life. Sadly‚ many of us don’t have any idea what that purpose is. · Joke: Did you hear about the little girl
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St. Augustine A doctor and bishop to his church‚ St. Augustine is best known for his autobiography Confessions. The term augustinianism evolved from his great influence during his day and ours. As a boy‚ Augustine had no idea where his rebellion would lead him. On the 13 November‚ 354 AD‚ in Tagaste (modern day Algeria)‚ Augustine was born. Patricius‚ Augustine’s father‚ while holding a position as an official in the city‚ remained a pagan until converting on his deathbed. Augustine’s mother
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followed my father to visit my uncle who was hospitalised at a private hospital. We left home at about 5.00 p.m. and reached the hospital at 6.15 p.m. The private hospital was a new hospital. It was opened two months ago. My uncle suffered from chronic diabetes. Two days ago he came to the hospital for his regular check-up but the doctor had to admit him because his sugar level was very high. The doctor had to monitor him all the time. He would be allowed to go home once his sugar level stabilised.
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Hospital is a place where we find only the sick and the disabled. The smells of medicines‚ the sight of the doctors and nurses running here and there‚ and wheelchairs rolling from one end of the hospital to another is all that we see in a hospital. The aura is ever so depressing and disheartening. Some people even get nausea or faint with the effect of the pungent smells hanging in the very air of the hospital premises. Once when my grandfather was very seriously ill‚ and was hospitalised I
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always been a committed teenager seeking for a change in her community. Since the summer of 2016‚ I have been passionately volunteering at my local hospital‚ Knapp Medical Center. Since then I have served my community for two consecutive years. Notwithstanding that I continue to volunteer even during vacations‚ I volunteer because I am thrilled to help out. Through my time volunteering‚ I have learned various techniques and healthcare skills that will help me in the future. I have volunteered in the pharmacy
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Stat: Concern over the quality of health care services in Bangladesh has led to loss of faith in low utilization of public health facilities‚ and increasing outflow of Bangladeshi patients to private hospitals. The public health sector is plagued by uneven demand and perceptions of poor quality. Countrywide‚ the underutilization of available facilities is of significant concern. For example‚ one study shows that the overall utilization rate for public health care services is as low as 30% (Ricardo
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