Berntsen Most people would agree with doing something horrific to another person‚ since it is easier to conform‚ than to fight‚ people tend to protect themselves before protecting a stranger. Stanley Milgram put a study together to prove that Germans are more likely to be obedient to authority then American are. The study was called “If Hitler Asked You to Electrocute a Stranger‚ Would You? Probably.” Milgram explains the character aspects of why people listen to authority and why they afraid not to
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Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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I would like to learn how to speak Spanish. I took lessons in highschool but I remember almost none of it. It would be very beneficial to me‚ as I work with the public in a city that has a lot of Hispanics. And I’ve always wanted to learn a language. There are countless recources on the internet and apps that can teach you how to speak different languages. I know several people who speak Spanish quite fluently. And if needs be‚ I could take a college class. I would like to learn it within the next
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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If you could change any event in history‚ what would you change and why? Last summer vacation‚ I watched two movies directed by ClintEastwood (Clinton Eastwood Jr.).Their titles ware “Flags of Our Fathers”‚ and “Letters from IWO Jima”. These two movies ware said to have been taken faithful to reality. These movies were released in 2006‚ and these ware famous at that time because they were simultaneously produced at USA and Japan. If I could change any event in history‚ I want to change “The
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Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us‚ “in each industry‚ the customer is god‚ is operator’s food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays‚ most companies can provide high quality goods‚ even are willing to cut down prices if reasonable. However‚ how can suppliers gain a competitive advantage when high quality
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Why should people adapt to Linux operating system. Name: Hai Fu Yu #:301171057 Section: D110 Final Version There are quite a few operating systems are being widely used. With 92% of the OS market share‚ Windows OS is dominating the OS market. Macintosh‚ the operating system only works on Apple computers‚ occupies 7% of the total share. Linux‚ the last widely used OS‚ has only 1% of the share now. The most difference between Linux and other operating systems is that Linux is an open-sourced OS
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Thank You for Your Service It’s almost four o’clock in northern Maine on a cool spring morning. Bags are rustling and seat-belts are unbuckling as everyone starts to get out of their seats and into the isle‚ waiting impatiently‚ to stand on American soil once again. While walking into an empty airport terminal‚ one by one‚ with a bag over our shoulders and rifle in hand‚ the muffled sounds of clapping starts to hit our ears. Nearing the opening between terminals the vibrating sounds of clapping
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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