Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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“Which Retirement Plan is Right for you?” There are many questions people ask themselves when they think about retirement options. Personally‚ I do not think enough people think about Their retirement options. Planning for retirement is very important for your financial future; Deciding on a retirement plan to suit your needs should be made after careful consideration. Many people depend on social security benefits for an income after they retire. Depending on your age‚ you might
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If you were asked to make a fair evaluation of your teachers‚ what criteria would you use? The profession of a teacher has been one of the most important and responsible ones in the history of mankind. A lot is changing in course of time‚ but the essence of a teacher’s vocation remains the same. He has to guide a person through the early stages of life and help children and teenagers form a strong personality and understand different unwritten laws of society. Below I will present the main criteria
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the business world would be what I have learned from the units dealing with diversity‚ customer behavior‚ customer loyalty‚ and exceptional service. Looking back I have learned that customer comments‚ whether they are good or bad‚ should always be taken into consideration‚ addressed and handled appropriately. By recognizing these comments I noticed that they can provide insight to the thought process of the customer and in turn could help improve not only the customer service department but the product
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difficulty. As the CEO of this LCC‚ you however believe that if the airline manages to control the cost‚ your airline can survive. You therefore decide to reduce the operating expanse including the labour cost but you would avoid lay-offs. What cost reduction measures would you implement and why? In airline industry‚ the cost can break to two parts: fixed cost and variable cost. And there is very hard to cutting off of the fixed cost which is including the cost of fuel‚ landing
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social-cultural forces. Companies must constantly watch and adapt to the marketing environment in order to seek opportunities and ward off threats. "The marketing environment comprises all the actors and forces influencing the company’s ability to transact business effectively with its target market" (Armstrong and Kotler 2003‚ p.149). In this report‚ use PEST to analyze macro-environment forces how to impact on PepsiCo in China. As we know‚ the PepsiCo was the first U.S. company to distribute its products
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Why are you applying? I am studying health and social care level 3. I have chosen this course for many reasons. . My ambition from secondary school onwards has always been to become a practising nurse who makes a real and positive change to people’s lives. When I was in year 10 I always want to become a nurse because of my mother’s asthma problems. I spent a lot of time in hospital. When I saw the nurses helping people I was covet. My desire to do this course is because I have always shown a growing
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What Would You Do to Be Successful Being a kid with a learning disability can be stressful and challenging in everyday school. I can understand the benefits of online schooling‚ because I experience what the students with learning disabilities go through on a daily basis. Online schooling benefits students that want to get done with schooling early‚ students with with learning disability‚ and some students that wanna be successful in life more. Students at Mona Shores would benefit more
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Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system used to evaluate secretarial and clerical performance. But the main difficulty
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Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
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