CASE STUDY: CUSTOMER SERVICE “SERVICE ENCOUNTER” Teacher John O’Grady Tammy Clarissa 24 March 2011 Contents Executive Summary 3 Introduction 4 Service Encounter 5-6 * Types 6-7 Conclusion 8 Bibliography 9 Executive Summary These days‚ services are very commonly sought. For a business‚ if one has good service towards its customers‚ it will surely gain repeat business‚ loyalty and thus‚ built relationships with their customers. Service encounter is mainly
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Would You Have Quit At Valley Forge? “What we know today was not known in late December 1777.” The soldiers had no idea that the French were coming to their aide‚ they thought that continuing in the in their present course at Valley Forge was sure to end in death. In the winter of 1777‚ the Continental Army under George Washington’s command‚ established the winter fort‚ Valley Forge‚ about 18 miles northwest of Philadelphia. The question asks if you had been a soldier at Valley Forge‚ would you’ve
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AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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Customer Service Page 34‚ #1‚3‚6‚7‚9‚10 Chapter 1 “The Customer Service Profession” Assignment #1 1. Service is usually the act of helping or doing for someone. Many acts of service include supplying things such as water‚ electricity‚ gas‚ etc. Service is a general work that could be used for many things as long as there is a provider. 3. Some factors that have facilitated the shift to a service economy were when businesses focused more on providing timely quality service. The focal
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What dog is would be a perfect fit for you? Alexander Pope once said" Histories are full of examples and fidelity of dogs than of friends". This quote rings true to all owners of dogs when they look back at all the times they’ve needed a friend‚ and their dog has been there to comfort them even when their human friends have not. But unlike the selection of our human friends which happens mainly by circumstance and chance‚ more effort and thought must be taken in the selection of a pet.
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Peter Yang Andrea Charanduk English 20 January 23‚ 2012 How tobacco addictionseffect you and people around you? A tobacco addiction is the worst addiction you can do to your body. According to the Health Canada website‚ “every 11 minutes‚ a Canadian dies from tobacco use. Every 10 minutes‚ two Canadian teenagers start smoking cigarettes; one of them will lose his/her life because of it yearly‚ more than a thousand Canadians who never even smoked die - from exposure to tobacco smoke.” Smoking
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You Live and You Learn Marriage is not always what you expect it to be. In today’s society‚ marriage is taken lightly and it doesn’t always end in‚ “happily ever after.” In the essay “Second Marriage”‚ the writer describes her learning experience with her first marriage and how she applied what she learned to her second marriage. The message that’s conveyed in the essay is that in marriage‚ it’s not only important to grow together as a couple‚ but also grow as individual people to strengthen the
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Customer Service © 2006 Objectives Today we will learn how to Communicate effectively with customers Create a positive impression Develop and maintain customer service standards Plan good customer service Who are Customers? Definition of a customer Internal/external customers Customers are people who need your assistance. They are not an interruption to your job‚ they are the reason you have a job.. Explain that there are external and internal customers: People who phone‚ People who
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What would you do with a million dollars?The amount of money that will pass through your hands over a working lifetime is incredible. For example‚ if you work 40 years and earn only an average of $25‚000 per year‚ you will have made $1 million even without salary increases due to inflation. The average family in America earns nearly $50‚000 per year. You are likely to earn over $2 million dollars in yourlifetime! What will you do with your millions? Many older people have spent it all. Is that what
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Why People Should Exercise Eric Buckley Exercise is beneficial to your health and well-being. Although exercise is not very much fun usually‚ it is essential in a healthy life style. Sports and or a work out partner can spice up any dull activity. These activities can be integrated into
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